IP address 45.9.250.42 and 5.9.250.62

alucard13alucard13
in General VPN Support
I use a Synolgoy router with safe access enabled. Lately its been flagging the IP 45.9.250.42 and 5.9.250.62 as malicious. It only shows up when I connect to the PIA vpn. Currently I'm using Atlanta and havent tried another city. Is this an IP range that PIA uses? Looks to be an IP in Amsterdam.

Comments

  • [Deleted User][Deleted User]
    Hello! Unfortunately, we do not directly support the Synology device. This does not mean connecting is impossible, we are not able to assist. However - have you tried the following:


    - change servers
    - change ports and protocols (tcp/udp)
    - clear cache and cookies in the browser
    - changed browsers to see if one is faster
    - performed a clean uninstall/reinstall
    (uninstalling, rebooting, then reinstalling a fresh copy)
    - logged out of the application and reboot the device
    (then logged back in to try and connect successfully)
    - enable the 'Use Small Packets' setting in the app

    These options are not a one simple fix and may be periodically used to connect. Please Note: we do not directly support any device or set up unless specified on our supported device list. However - here:

    https://www.synology.com/en-us/knowledgebase/DSM/help/VPNCenter/vpn_setup 

    is a link that will assist you in your Synology NAS set up. If you have any questions do not hesitate to ask!

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