Can't login to PIA homepage - 2FA error

remmer96remmer96
in General VPN Support
I can no longer login to the PIA homepage / myaccount. It's asking for a 2FA token which I haven't setup yet. This means I can't chat with anyone for support, so I've submitted a form based ticket, but I've recieved no communication regarding this. Is this a problem other people are having, is there a work around or a way to get support other than just to wait? 

Comments

  • PIAMarcPIAMarc
    If 2FA has been setup, we can disable if for you.  In order to do so, we will need to verify your account first.  When you make a payment, you are sent an invoice email with a 7 or 8 digit order number.  Send that order number to our support staff, this page will help you create a new ticket - https://www.privateinternetaccess.com/helpdesk/new-ticket

    Put "FORUM: Disable 2FA" as the Subject and include your order number in the message.  If you do not have the order number, let us know and we can resend it.

    We look forward to hearing from you.
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