PIA extension not working with Firefox 71.0

sebas45sebas45
edited December 2019 in General VPN Support
PIA extension icon remain green but is not connected and changing location does not work.
It is stuck on disconnecting if I try to disconnect.

Comments

  • [Deleted User][Deleted User]
    The new Firefox update broke the extension. We are working on the issue. For now, we recommend reverting back to v69.
  • Omnibus_IVOmnibus_IV
    Unless you want to let Firefox control everything you do, go back to version 67 and stay there. I personally do not want Firefox controlling my passwords and other things. Therefore, I will not upgrade beyond version 67. Once Firefox becomes a dog I will then seek another browser that does not use "the cloud". Very dangerous trusting the cloud unless you can encrypt your files.
  • webregswebregs
    Curious how Firefox controls my passwords when that's the job of the PIA add-in?
  • Omnibus_IVOmnibus_IV
    edited December 2019
    I think starting with Firefox 68, all the data that was stored on the local machine in the profile was moved to Mozilla cloud. I know when I upgraded to the next version of Firefox I was told that files stored in my profile were no longer there. That I needed to setup an account with Firefox to access those files. Among them was my passwords. Because of that, I reverted back to Firefox 67 and will not upgrade.

    I could be totally wrong about this, but I do recall being told a lot of files that were normally in my profile are no longer there.
  • sebas45sebas45
    I am using Firefox 71.0 and my profile data is stored on local machine. What you are talking about is "Sync" https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer.
    Even if you use sync your profile data will still be stored on your local machine.

  • Omnibus_IVOmnibus_IV
    It wasn't Sync. I would remember that because I don't need that feature. I specifically recall reading during installtion that Firefox will not store some data on the local machine for security reasons. I could be wrong, but for whatever reason I made the decision not to move beyond 67.0.4. Appreciate the link explaining Sync.
  • [Deleted User][Deleted User]
    Hello! We are aware of the Firefox issue at the moment and are working on a solution. Please uninstall, reboot, then reinstall the Firefox Browser Extnetion - as we have implemented a resolution. 
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