Android PIA bugs?

DaPrezzDaPrezz
in Software and System Updates
Current version being used: pia-android-3.3.1-10469.apk

1.) For me in Android the PIA does not auto start, per the settings, have to continually manually start PIA.

2.) The GUI 3 dot menu button has never worked.

3.) There used to be a changelog, currently none.

4.) Since this current GUI format, the IP address in the lower left of GUI is of some concern, sometimes it is my real IP address, other times some other unknown IP (The IP address in the lower right is correct, VPN IP address.).

Thank you.

Comments

  • piagonpiagon
    edited January 2020
    *deleted* I had the same problem but found a more appropriate section of the forum.
  • PIAMarcPIAMarc
    I am sorry to hear that you have been experiencing issues with our app.  I recommend clearing the app's cache and data, then reinstalling.  This link will take you to our Android uninstall guide - https://www.privateinternetaccess.com/helpdesk/guides/android/android-2/android-uninstalling-and-reinstalling-the-pia-app

    This link will take you to our APK install guide - https://www.privateinternetaccess.com/helpdesk/guides/android/android-2/android-installing-the-pia-apk-file

    If you continue to see this behavior, we will need some more info about your device.  In order to keep all the specifics private, I recommend creating a new support ticket with us, you can do so here - https://www.privateinternetaccess.com/helpdesk/new-ticket

    Put the title of the ticket as, "Forum: Android issues."  In the body of the message, please answer the following questions:

    1. What version of Android are you using?

    2. What type and brand of Android device is the VPN installed on? (Streaming box, phone, etc...)

    3. Are you using a rooted device? Or is the device unlocked?

    4. Do you have any anti-virus or anti-malware installed?

    5. Are you using any password management software such as LastPass?

    6. Are you using any screen overlay apps (such as Lux or Twilight, etc.) for adjusting screen brightness and color filtering?

    7. Are you receiving any errors or alerts?

    8. Are you connecting through WiFi or mobile data?

    9. Since government censorship and third-party interference can sometimes cause issues with connectivity, approximately where in the world are you connecting the VPN from?

    10. To prevent duplicate effort, what troubleshooting have you tried so far?

    Please also include the 4 entries you made in your original post.
  • sneazzy95sneazzy95
    edited February 2020
    I have the same issue and I'm using the last version of Android.

  • DaPrezzDaPrezz
    Hello. Sorry for my much tardy response. :'( @PIAMarc I thank you kindly for your response and for being really helpful. :) I followed the two guides, only "change" was, now I see some of the newer features in the GUI.

    Going for the helpdesk support ticket. Thank you.
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