Wireguard works initially after installation, but fails to connect to ANY server thereafter-windows
Running Win 10 v 18362 PIA v2..1 (previously running latest beta - same issue)
Enabled wireguard, worked flawlessly and improved performance. Noted the added benefit of not needed to obtain port forwarding port and adding to the client. A couple of days later, VPN was down, unable to connect. Tried connecting to 7 other servers, same result. Tried rebooting, no change. Switched back to OpenVPN, was working again. Did some searching, found a user said uninstalling PIA, deleting extra Network connections (dial-up, PIA connections) then reinstalling PIA fixed the problem. I did this and
1) I was no longer able to download the BETA software, despite running beta since it was made available
2) connected via wireguard, worked great. I logged in today and saw VPN was down again. I enabled logging from the right-click, tried connecting to several servers with the same failure. switched to OpenVPN and it works fine.
What is going on with Wireshark? am I the only one having a problem? What can I do to troubleshoot/understand what might be causing it to fail?
How do I get back on BETA?
I sent a message to support days ago and have not heard back. I opened a ticket since chat wasn't available, waiting to hear, but I am not holding my breath. Any suggestions??
thanks!
Enabled wireguard, worked flawlessly and improved performance. Noted the added benefit of not needed to obtain port forwarding port and adding to the client. A couple of days later, VPN was down, unable to connect. Tried connecting to 7 other servers, same result. Tried rebooting, no change. Switched back to OpenVPN, was working again. Did some searching, found a user said uninstalling PIA, deleting extra Network connections (dial-up, PIA connections) then reinstalling PIA fixed the problem. I did this and
1) I was no longer able to download the BETA software, despite running beta since it was made available
2) connected via wireguard, worked great. I logged in today and saw VPN was down again. I enabled logging from the right-click, tried connecting to several servers with the same failure. switched to OpenVPN and it works fine.
What is going on with Wireshark? am I the only one having a problem? What can I do to troubleshoot/understand what might be causing it to fail?
How do I get back on BETA?
I sent a message to support days ago and have not heard back. I opened a ticket since chat wasn't available, waiting to hear, but I am not holding my breath. Any suggestions??
thanks!
Comments
We do not have a download link for our beta program, you can initiate the update from within the client by selecting the, "Receive Beta Updates" option in the Settings menu. Seeing as you are on the release that came after the beta, you will not be able to downgrade.
Please follow the steps on this page to submit a debug log - https://www.privateinternetaccess.com/helpdesk/kb/articles/how-do-i-create-a-debug-log-for-the-pia-app-desktop-laptop
At the end, the program will give you a 5 digit code, please send that code to us in a new ticket, please use this link - https://www.privateinternetaccess.com/helpdesk/new-ticket
Put, "ATTN:SMR" as the subject.