pia's vpn software cant read TCP data on my windows 8.1system.anyone else had the same issues?
hello forum members i just recently have been having issues with the vpn and i sent support a debug log and support staff sent me this
email.i did what they asked me to do but still same problem.
Thanks for contacting us. The error that shows in your debug log indicates that the software can't read the TCP data from your system for some reason, so it's likely due to some sort of corruption somewhere in your TCP stack.
To fix this, please go to Start -> Programs -> Accessories, right-click on Command Prompt, and click Run as Administrator. In Command Prompt, type the following commands, hitting enter after each:
netsh dump
netsh winsock reset
netsh int ip reset log.txt
ipconfig /flushdns
exit
After this, go into your Device Manager, expand Network Adapters, and disable each network adapter showing there (not uninstall; just disable). Once one is disabled, re-enable it; this will refresh all TCP bindings to it. Once you've done this to all the network adapters present there, power down your computer, wait 60 seconds, and power it back up.
Finally, after this, go into Start -> Programs -> Private Internet Access, right-click on PrivateInternetAccess.exe, and click Properties. Here, go into Compatibility at the top, and ensure that the option that says "Run this program as an administrator", is enabled. If not, enable it, then apply all the changes, and close out of any windows that are still open.
At this point, try connecting with the app again, and let us know if you continue to see any issues with it.
Thanks,
Calien M, Level II Tech Support
Private Internet Access™
To fix this, please go to Start -> Programs -> Accessories, right-click on Command Prompt, and click Run as Administrator. In Command Prompt, type the following commands, hitting enter after each:
netsh dump
netsh winsock reset
netsh int ip reset log.txt
ipconfig /flushdns
exit
After this, go into your Device Manager, expand Network Adapters, and disable each network adapter showing there (not uninstall; just disable). Once one is disabled, re-enable it; this will refresh all TCP bindings to it. Once you've done this to all the network adapters present there, power down your computer, wait 60 seconds, and power it back up.
Finally, after this, go into Start -> Programs -> Private Internet Access, right-click on PrivateInternetAccess.exe, and click Properties. Here, go into Compatibility at the top, and ensure that the option that says "Run this program as an administrator", is enabled. If not, enable it, then apply all the changes, and close out of any windows that are still open.
At this point, try connecting with the app again, and let us know if you continue to see any issues with it.
Thanks,
Calien M, Level II Tech Support
Private Internet Access™
Comments
close all instances of pia
dont let it start with windows
restart
Delete Tab driver over control panel
Delete PIA SupportFiles over Microsofts uninstaller
Delete left folder in ProgramFiles\pia_manager !!
Delete all temp folders on Windows
reboot
reinstall