Android Application - 3.11.2 Release
With hard work from our Mobile Development Team, we’ve been gifted a new version of the Android VPN client (3.11.2)! In this release, measures were put in place to combat the login issue that was reported midway through last week....
Android Application - Login Issue
In the most recent version of the Android mobile client (3.11 & 3.11.1), there is an issue where the end user is forced to re-login irregularly. We are currently investigating this matter. As we investigate and work toward a solution, we are advising...
Site Maintenance - 05.05.2021
Earlier today, you may have been unable to access our website. There was a temporary outage, which was the cause of this. There will be continued site maintenance throughout the day to improve site functionality. In conjunction with the site...
[RESOLVED] Ongoing Issues with Our India Server
We are currently experiencing issues at the datacenter level on our India server. Unfortunately, we do no currently have an ETA for a resolution and recommend using the closest region until the issue is resolved. We apologize for any inconvenience...
[RESOLVED] Browser Extension - Outage
We’re currently running into a network outage that is affecting the user's ability to connect to servers on both, the FireFox browser extension and the Google Chrome browser extension. In the meantime, we’re advising users to use the...
Website Outage - 04.22.2021
We recently experienced an outage that may have caused you to receive a 404 error when attempting to access our website. Everything should now be up and running as usual. We apologize for any inconveniences this may have caused, and we...
Android Application - Native KillSwitch
With the transition to OpenVPN 2.5, we are forced to remove the KillSwitch feature from the latest Android PIA application, 3.11.0. Because of changes made in OpenVPN, the KillSwitch feature within the application is no longer reliable and may cause issues with...
Mobile Application 3.11.0 - Changes and Updates
We’re proud to announce the release of the latest version of our mobile applications, v3.11.0! This will be a phased rollout, which will begin rolling out today to a portion of our users and will gradually increase day by...
Decommissioning the PIA Forum
As of Monday, April 12, 2021, our forum will no longer be active. If you are currently using our forum page for support or to provide suggestions, these things can be done through our Helpdesk! Using the Community page within the Helpdesk,...
Support System Maintenance
We have begun the process of performing maintenance on some of our back-end systems which are attached to our support portal and our ticketing system. As a result, there may be some instances where your ticket, despite our best efforts...
- Changing Passwords, Payment Methods and Generating Proxy Credentials
- I am receiving an authentication failure error when logging into the VPN service
- Will my subscription renew automatically?
- Can I change my Private Internet Access Username or Password?
- Why haven't I received my login information from you?