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How to Change Payment Method within CCP

Change Account Information

Within the Client Control Panel users have the option to change the method of payment on file to one of the following: Stripe (Credit Card) or PayPal.

If you would like to change your payment method, please follow the instructions below:

Step 1: Log into the CCP

Log in to the client control panel here, using your account username (p1234567) and password.

Step 2: Update Payment Method

Once you have logged into the CCP Select “Update payment details” located under your account information

Step 3: Select New Payment Method

After selecting to update the Payment method, select a new payment method: Credit Card or PayPal and fill in the necessary Billing information.

Step 4: Complete Update

Once completed, select Update Payment Method. The System will then update your Subscription Payment method and will then provide you with a pop-up Confirmation Message.

A warning message will appear informing you that your payment method has been updated. For potential fraud prevention, the ability to update payment information will be suspended for several days.

If you experience any issues when attempting to update your subscription’s payment method, please contact our support team here.

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First published: 19/02/2020

Last updated: Mar 18, 2021 by Kaneesha D