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How to Re-Sync Password

Change Account Information

When purchasing an account with PIA our system provides our users with an auto-generated password along with our standard p-username.

For users that are experiencing issues when attempting to log into the application on one or more devices or are receiving error messages such as “Authentication Error”, one option is to try to re-sync your accounts password. This option can be found within your Client Control Panel (CCP) and will ensure that our servers are correctly registering the correct password for your account.

To Re-sync Your Password

To re-sync your password please follow the instructions below:

Step 1: Log into your CCP

Log in to the client control panel using your account username (p1234567) and password.

Step 2: Locate “Change Password”

Once in your CCP, click on the Account Settings tab and click update under Password.

Step 3: Resync Your Password

Once there, instead of creating a new custom password, you will enter your existing accounts password into all three fields, and then select Change Password.

You should now be able to log into your application.

If you are unable to log into your CCP or are still experiencing issues logging into your applications please contact our customer support department here. We will be happy to assist you with resetting your accounts password.

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First published: 26/03/2020

Last updated: Mar 18, 2021 by Kaneesha D