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Android - Uninstalling and Reinstalling the PIA App


Uninstalling and reinstalling the PIA VPN software can resolve a lot of issues with the VPN. Please use the following instructions to do so on your Android device:

Step 1: Android Settings

Go to your Android device's Settings > Search PIA VPN

Note: You may need to search under the Apps section within settings

Step 2: Select PIA VPN

Select the Application once you have found the application within your Settings

Step 3: Press Storage

Within App Info page select Application Storage

Step 4: Clear Cache/Data

Here you will see the options to clear the VPN applications cache and data, Select Clear Cache and Clear Data

Step 5: Uninstall App

Go back one screen and press Uninstall

Step 6: Google Play Store

Open the Google Play store > Press the menu in the top left corner > Press My apps & games

Step 7: Play Store Library

Press Library > Locate VPN by Private Internet Access> Remove it from your Library by pressing 'x'

Step 8: Reboot

Once the application has been removed you will need to Reboot your device

Step 9: Re-Install App

Install the PIA app again from the Google Play Store or download the APK file (guide on how to install the APK here)

Congratulations! The app should now be installed again.

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First published: 27/03/2018

Last updated: Mar 17, 2021 by Kaneesha D