Skip to main content

Change Protocols within iOS

Troubleshooting

If you experience issues connecting or staying connected to any of our servers, you might want to try using a different port to connect to or a different protocol altogether.

For reasons why your connection could be dropping please review this article here.

Step 1: Open Application

Open the iOS app and tap the menu button in the top left corner

Step 2: Settings

Within the main menu Tap Settings

Step 3: Protocols

1. From within the applications tap the option “Protocol” under the sub section “VPN Settings”

2. Then select one of the 3 protocol options” IPsec (IKEv2), WireGuard, OpenVPN”

Step 4: Connect

Once you have changed the protocol type, go back to the applications main Menu and try connecting to the VPN again.

Authors list

First published: 25/06/2020

Last updated: Mar 17, 2021 by Kaneesha D