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Restricted Region Guide

Troubleshooting

Unfortunately, some users may be unable to connect our client due to our VPN service being aggressively blocked in regions such as: China, Turkey, Egypt, UAE, Turkmenistan, Kazakhstan, Sri Lanka.

While these countries do make it difficult to connect to the VPN we have a few options that may help bypass these regional blocks. However, we cannot guarantee the level of connectivity you may encounter.

OpenVPN

In censored regions, we recommend using PIA through OpenVPN with a Configuration File. OpenVPN is a free, open-source application developed by the OpenVPN project. The OpenVPN Project is the same team that develops the OpenVPN protocol, the encryption protocol used at the core of most modern commercial VPN services.

Below you can find instructions for installing OpenVPN Connect and generating your own configuration file(s):

Installing OpenVPN Connect:

Step 1: Application

Open the Apple App Store and search for OpenVPN Connect

Step 2: Install Application

Select Install to download OpenVPN onto your Device. Be sure to accept any required permissions.

Generating Configuration File:

Step 1: Client Control Panel

Once the application has been installed Open your Browser and Navigate to our website to access your Client Control Panel(CCP) located on the My Account Page here.

Step 2:  Configuration Generator

After you have logging into your CCP, scroll down until you find “OpenVPN Configuration Generator”. Select “Go to OpenVPN Generator”

Here you can configure your own configuration file for any platform with any region and port with the option to connect via an IP address instead of using the server name.

Note: If you are unable to access our website or login to your CCP Please contact our support team for assistance in creating a configuration file for you or you can navigate to the following page and import our standard OpenVPN Config files.

Step 3: Genorating

Within the Config Generator page, do the following:

  1. Select what version of OpenVPN Connect you are using

Note: OpenVPN 2.4 or Newer is automatically selected

  1. Select iOS from the Platform Options

  1. Select the Region and server location that you would like to be connected to.

Suggestion: Select a Region and server location closest to you. To see our full list of servers and test server speeds to assist with determining what location will be the fastest for you, please go to our Network Page.

  1. Next Select the Port TCP/ 443. However you can select whatever port option you would like.

  2. Next select to check mark box for Use IP and then press Generate

Step 4: Download Confirmation

Once you have selected Generate a Popup message asking if you wish to download this File, Select Download

Step 5: Import File

Once the file has been downloaded, follow the steps for importing the Config File:

  1. Select the Download arrow, located next to URL and then select the Download

  2. Next you will need to select the Upload icon. This will bring up a list of applications you can upload the file to.

  1. Scroll Until you find the OpenVPN Connect Application. Note: you May need to select the More Option.

If you are unable to download a configuration file on your iOS Devices, Please try generating a file on a Desktop application and then emailing yourself the file.

Step 6: Add File

Once you have successfully uploaded the file to the OpenVPN Application, Select ADD within the Import Profile Page.

Next you will need to enter in your PIA Username and password. Select Add

Note: To enter your PIA Password you will need to select the Save Password Checkbox.

Step 7: Add Configuration

Lastly, you will be prompted to Allow “OpenVPN to Add VPN Configuration” Select Allow.

You now can Connect to your newly imported File by sliding the toggle bar.

L2TP VPN Setup:

If OpenVPN based VPN connections fail to work in a given region, an alternative option is to use an L2TP VPN connection which may bypass these blocks.

This VPN connection uses a specially generated PPTP/L2TP/SOCKS5 username and password; if you have not generated this yet, please log in to  the Client Control Panel, located here, using your current PIA username and password. Once logged in, scroll down until you find “PPTP/L2TP/SOCKS Username and Password”, then select  Generate Username and Password. The system will then provide you with your PPTP/L2TP/SOCKS credentials within the box.

Note: If you are unable to access our website, please contact us, and we will send this special login directly to your email.

You are now ready to set-up your L2TP connection on your Android device, please use the instructions below:

Step 1:  iOS Settings

Open your iOS Settings and Tap on General > VPN

Step 2: Add VPN Config

From here, tap Add VPN Configuration to create a new VPN Profile.

Step 3: Configure Profile

With this new VPN Profile page enter the Following:

  1. Type: L2TP

  2. Description: Private Internet Access L2TP

  3. Server: Enter the IP address for the server location you wish to connect to. Please refer to the server list and directions below for obtaining this information. You can also find and test our servers here.

  4. Account: Enter your Newly Generated PPTP/L2TP/SOCKS Username (x1234567)

  5. RSA SecurID: Leave Disabled

  6. Password: Enter your Newly Generated PPTP/L2TP/SOCKS Password

  7. Secret: mysafety

  8. Send All Traffic: Slide Toggle to on

When completed Tap Done, you have now completed setting up an L2TP Connection

Step 4: Connect

You are now ready to connect, tap the Select Private Internet Access L2TP Profile within your VPN Settings page and then toggle bar next to VPN Status at the top of the Page.

VPN IP Address:

Below you will find all our services network region domain Address address. In order for you to obtain an IP address, you can go to http://www.ping.eu/ping and enter the server name from the server location located here to be able to get IP address for the server you would like.

If you're unable to ping the server, please contact us and let us know which server you'd like to connect to and we can provide you with the IP address.

Note: Please be aware that the L2TP VPN option we offer is technically vulnerable to MitM attacks, should only be used when absolutely necessary. However, it would require someone with time and resources specifically focused on your data in order to breach an L2TP VPN.

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First published: 26/09/2019

Last updated: Jun 5, 2020 by Kaneesha Davis