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MacOS - Change Ports

Troubleshooting

If you experience issues connecting or staying connected to any of our servers, you might want to try using a different port to connect.

For reason why your connection could be dropping please review this article here

Step 1: Locate and Open Application

Locate the PIA app tray icon in the system tray area:

  • Mac OS X/MacOS: The icon will be located on the taskbar at the top of the screen

Once you have located the application select the icon and open the application main menu.

Step 2: Disconnect

If you are connected to or see the application attempting to connect to the VPN, select the power button (or right click the application icon) and Disconnect from the VPN

Step 3: Advanced Settings

Open the Advanced settings Window by right clicking the application icon in the system tray or select the (3)three Horizontal dots located at the top right-hand side of the application menu.

Step 4: Connection Tab

Within the Setting Menu locate and Select the Connection Tab

Step 5: Change Remote Ports - UDP

Once you are within the Connection menu the application will automatically be connected to UDP. First cycle through the list of ports available for UDP by selecting the dropdown arrow for Remote port

Step 6: Change Connection- TCP

If you are still having connection issues or wish to try another connection type go back into your application settings and select the dropdown arrow for Connection type and select TCP

Step 7: Change Remote Ports -TCP

Once you have switched to TCP then proceed to cycle through the list of TCP ports by selecting the dropdown arrow for Remote port

Step 8: Connect to the VPN

Once you have changed the ports and Connection type, go back to the applications main Menu and try connecting to the VPN again. Repeat Steps 5-7 as needed.

Authors list

First published: 02/08/2019

Last updated: Jun 4, 2020 by Kaneesha Davis