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MacOS- Repairing Disk Permissions

Troubleshooting

There are times when installing our client on MacOS that you may see the Error -1712. This Error is a "timeout" error, meaning that the Application tried to do something, and it couldn't complete the task and so it "timed out". This is usually related to the MacOS Disk Permissions within your MacOS Disk Utility

The Disk Utility is used for several things such as managing internal disk, and external storage devices as well as Organize and manage your data, creating a disk image, combining multiple hard disks into a RAID set and Checking for and repairing errors on your disks and volumes.

Disk Permissions

To resolve this issue with installing our client first, please try repairing your Mac Disk Permissions by following the below instructions:

Step 1: Utilities Folder

Open Finder and select Applications > Utilities

Step 2: Disk Utility

Within the Utilities folder select and open Disk Utility

Step 3: Verify Disk Permissions

Click Macintosh HD and then Click on Verify Disk Permissions (for MacOS 10.11, Click on First Aid at the top)

Step 4: Repair Permissions

Click Repair Disk Permissions (for MacOS 10.11, Click Run)

Step 5: Power Down

When the check completes, power off your computer, wait 1 minute, and turn the computer back on.

Step 6: Uninstall/ Reinstall:

After this, please delete the existing copy of the installer you have downloaded(located in your download folder), then re-download a fresh copy from our website here, and give the install another try.


Corrupt Admin Permissions

If the issue still persists after trying the above, another common cause of this issue is corrupt admin permissions on the current user profile you are using on your computer. Our Client requires admin access in order for the client to successfully install and to make all the necessary changes to create and run the VPN connection.

To confirm this is the issue, simply create a new admin profile on the computer in question, and try installing the VPN software on the new profile. If the install works, then this is the case. You will have to contact Apple for assistance with the issues with the admin permissions, or simply import your settings to the new profile and start using it instead. For instructions on how to create a new admin profile please review this article here.

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First published: 26/08/2019

Last updated: Aug 26, 2019 by Kaneesha Davis