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Windows - Changing DNS Servers in the Network Adapter

Troubleshooting

If you are experiencing issues with DNS resolution with the PIA App, we recommend manually assigning our DNS servers in your Network Adapter. You can do this using the following steps:

Step 1: Disconnect

Ensure that you are Disconnected from the VPN

Step 2: Existing DNS

Right click on the icon for our VPN client, click Settings > Network, select the drop-down menu under Name Servers and select Use Existing DNS.

Step 3: Run Window

Press the Windows Key + letter R together to bring up the "Run" dialog box, then type the following command into the search box and press Enter: ncpa.cpl

Step 4: Network Connections

In the Network Connections window that appears, locate the Ethernet/WiFi network adapter you connect to the internet with.

Step 5: Network Adapter

Select that Network adapter, right-click it and choose Properties

Step 6: TCP/IP(v4)

Under the Networking tab, select the TCP/IP(v4) and then click Properties.

Step 7: Enable IP address

Ensure that "Obtain an IP address automatically" is enabled

Step 8: Change DNS

Change "Obtain DNS server address automatically" to "Use the following DNS server address."

  • Enter 209.222.18.222 for the Preferred DNS server

  • Enter 209.222.18.218 for the Alternate DNS server

Apply the changes by clicking OK out of all available configuration windows.

You will need to reboot your computer for all the changes to fully take effect.

If you require further assistance with this, please feel free to reach out to the Support Team via support ticket. You can submit a ticket via the Contact Us tab above.

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First published: 10/05/2019

Last updated: Jun 4, 2020 by Kaneesha Davis