If you are experiencing issues with DNS resolution with the PIA App, we recommend manually assigning our DNS servers in your Network Adapter. You can do this using the following steps:
Step 1: Disconnect
Ensure that you are Disconnected from the VPN
Step 2: Existing DNS
Right click on the icon for our VPN client, click Settings > Network, select the drop-down menu under Name Servers and select Use Existing DNS.
Step 3: Run Window
Press the Windows Key + letter R together to bring up the "Run" dialog box, then type the following command into the search box and press Enter:
Step 4: Network Connections
In the Network Connections window that appears, locate the Ethernet/WiFi network adapter you connect to the internet with.
Step 5: Network Adapter
Select that Network adapter, right-click it and choose Properties
Step 6: TCP/IP(v4)
Under the Networking tab, select the TCP/IP(v4) and then click Properties.
Step 7: Enable IP address
Ensure that "Obtain an IP address automatically" is enabled
Step 8: Change DNS
Change "Obtain DNS server address automatically" to "Use the following DNS server address."
22.214.171.124for the Preferred DNS server
126.96.36.199for the Alternate DNS server
Apply the changes by clicking OK out of all available configuration windows.
You will need to reboot your computer for all the changes to fully take effect.
If you require further assistance with this, please feel free to reach out to the Support Team via support ticket. You can submit a ticket via the Contact Us tab above.