Sometimes there are instances where it is not possible to uninstall the PIA Application using the in-app uninstaller. In these cases, we recommend uninstalling the app manually using the instructions below:
Right click on the PIA icon in the system tray or select the (3) three horizontal dots located at the top right-hand side of the application menu, and click Quit or Exit
Press and hold the ‘Windows key’ followed by ‘R’ on your keyboard. This will open the "Run" dialog window.
Within the Run dialog window type in %PROGRAMFILES% and click OK or hit the Enter key on your keyboard. The Program File Window Should then appear.
If you are running our stable client (v1.0 or above) locate the C:\Program Files\Private Internet Access folder (if applicable)
If you are running our legacy application(v82 or lower) locate the C:\Program Files\pia_managerfolder (if applicable)
Again press and hold the ‘Windows key’ followed by ‘R’ on your keyboard. This will open the "Run" dialog window.
Within the Run dialog window type in devmgmt.msc and click OK or hit the Enter key on your keyboard. The Device Manager window should appear after a few seconds.
With in the Device Manager Window click on the > arrow next to the Network Adapters section.
Within this section locate and right click on one or each of the following adapters(s):
Private Internet Access Network Adapter
TAP-Windows Adapter V9and or
TAP-Windows Adapter V9 #2
Once you have located the adapters right click on them and select Uninstall. A new window will appear.
Within the Uninstall window you will need to check the box for Delete the driver software for this device
Once ready you will then need to Click OK or Uninstall (Note: If there are any other "TAP" Adapters listed here please uninstall them in the same manner - Ex. TAP-Win32 Adapter.)
If you do not see any "TAP" Adapters listed here please…
Look for "Other Devices" or "Unknown Devices" and click on it if present within the "Device Manager" window
Right click each "Unknown Device" and click "Properties" and check if it is a "TAP" device (If it is uninstall it)
When the changes above are complete, power off your computer completely (DO NOT USE RESTART). Wait at least 30 seconds, then power your computer back up.
The application should now be completely uninstalled. If you experience any issues, please reach out to the PIA Support Team via support ticket here.