Our VPN service is available for nearly all regions worldwide. There are some exceptions, however, due to embargoes against certain countries by the US, which we must abide by as an American-based company.
The current countries that we are unable to offer service or support to are as follows:
- The Crimea Region of Ukraine
- North Korea
- Taliban Occupied Region of Afghanistan
There are also several countries that make it difficult to connect to the VPN due to these countries actively blocking or restricting VPN access:
- Sri Lanka
While these countries do make it difficult to connect to the VPN we have a few options that may prove to be fruitful as a workaround. However, we cannot guarantee the level of connectivity you may encounter.
Our first option is to try the various protocols and ports as documented in this support article. Mainly, the TCP/443 combination as a standard HTTPS connection:
If that doesn’t work, however, we can try setting up a manual OpenVPN connection using direct IP addresses via TCP 443, to avoid DNS-based censorship.
For further assistance with this, please contact our Support team at email@example.com or by creating a support ticket via the Contact Us tab above.