If you have lost your password, you can use our Password Reset Form to request a new password. Simply enter the email address you signed up with. You will then receive an email From: Private Internet Access - Support Dept. Titled: Private Internet Access Reset Password Request.
Within the email you will be provided your accounts username and a link to reset your accounts password by creating your own new password. For more information on any restrictions of characters for your custom password please review this article here.
If you have any trouble resetting your password or have not received an email to reset your password, please contact support here and we will be happy to assist you in resetting your account password.