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    • I am using PIA on my Nvidia Shield, but when I go to your website, it says I’m not protected!
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    I am using PIA on my Nvidia Shield, but when I go to your website, it says I’m not protected!

    Kaneesha D.
    2018-09-18
    in Frequently Asked Questions

    This is a potential false-positive that comes about due to a quirk of some Android TV browsers. Certain browsers (such as Puffin Browser) pre-render web-pages on their servers before sending them to your device. This means our site doesn’t see your web-traffic as coming through our VPN, but instead this third-party server.


    As such, the VPN is still functioning correctly, but the end-point of your browser traffic is being controlled by someone else, which could be monitoring or collecting your information.


    If however, you are concerned that this is not the case, please get in contact with a member of our support team.

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