Some Windows Vista systems can have issues with the newer TAP driver used in our application, resulting in not being able to connect to the VPN.
Installing an older version of the TAP driver from the OpenVPN website generally solves this issue. To do this, we've got the following steps which go through this process:
Make sure the VPN software is not running:
Right click the PIA icon in the system tray (Info: The system tray is the list of icons on the bottom right of your screen on the left of the clock. You may need to click on the little arrow to show more icons.)
Uninstall the TAP driver from the device manager
Press and hold the Windows key, followed by R on your keyboard. This will open the "Run" dialog window.
Type in devmgmt.msc and press OK or hit the Enter key on your keyboard. The device manager window should appear after a few seconds.
Click on the > arrow next to the Network Adapters section.
Right click on the adapter listed as TAP-Windows Adapter V9 #2
Check the box for Delete the driver software for this device
Click OK Note: If there are any other "TAP" Adapters listed here please uninstall them in the same manner - Ex. TAP-Win32 Adapter. If you do not see any "TAP" Adapters listed here, look into the Other Devices or Unknown Devices sections in case any TAP adapters are there. If you cannot see any TAP adapter in any sections of this window, it is safe to assume you do not have the TAP adapter installed and you can safely continue to the next section.
Install the older version of the OpenVPN TAP driver