For users using or wishing to use our Legacy versions (v82 and below) of our client on your MacOS system, you can find the instructions for installing and uninstalling below.
While we understand that some users wish to continue to use our legacy application please be aware that we no longer provide technical support for these versions and we highly suggest that you use our most current stable application version here.
Installing the Legacy Client:
Step 1: If you have not already done so, please download the desired legacy version or our application here.
Step 2: Once the Download installer completes, open the .DMG. By Double click the Private Internet Access Installer app.
Step 3: Once you have opened the installer a pop-up window will appear. Double click the Installer icon (Number 1), this will start the installation process of the application on your MacOS.
Step 4: Your Computer will then prompt you with a security confirmation to allow the installer to make changes to your system. Click Open
Step 5: Your computer will then prompt you with a Osascript, which will allow our application perform correctly within your OS. Click OK
Step 6: Once you have given macOS permission to run the installer. The application will then require you to confirm Admin privileges. Input your Apple Admin password here and click OK
Step 7: After the application has successfully installed, the app will open to the Login window. You will need to enter in your user credentials which you received in your email (example of username: p1234567), and check any options that interest you. Then press Save.
Step 8: When you are ready to connect to the VPN locate our application icon within your System Tray, right-click it, and choose Connect.
Once you are connected the application icon will have a small gray check mark next to it.
Congratulations! You are now ready to begin utilizing your safe and anonymous VPN connection.
Uninstalling the Legacy Client:
For users who wish to uninstall the legacy client or are experiencing issues with upgrading their application to our stable client, please follow the steps outlined below:
Step 1: Exit the application by clicking on the application icon within your system tray and selecting Exit.
Step 2: Move Private Internet Access application from the Applications folder into the Trash, then empty the trash.
Step 3: Then Open your MacOS’s Terminal from your Applications folder. Select the Utilities menu then select Terminal
Step 4: After you have opened the Terminal, you must type the following commands into it and press enter. **DO NOT ADD ANY EXTRA SPACES.** These command must be typed exactly as they are typed here. Any failure to type it in correctly could VERY EASILY RESULT IN DATA LOSS. It may even be best to copy and paste the following lines into the Terminal (using right click, as regular ctrl+v does not work in the terminal).
Note: Please make sure to complete this step very carefully, as entering it incorrectly can result in irreversible loss of data on your computer
Once you have completely removed the PIA application and settings via the process above, power down your computer, wait 60 seconds, and power it back up, and all traces of the application should now be removed from the system.
Private Internet Access is the leading VPN Service provider specializing in secure, encrypted VPN tunnels which create several layers of privacy and security providing you safety on the internet. Our service is backed by multiple gateways worldwide with access in 30+ countries, 50+ regions.