Recently we sent an email informing all of our users that we will be increasing our subscription prices, and our commitment to provide our users with a better VPN service and application.
With the recent changes, we have created this article to address some common questions.
1. When will the price increase take place?
The price change will happen no earlier the March 18th for all subscription lengths
2. Am I eligible for the device limit increase if I decide not to take advantage of the 3-year deal?
Yes, we now will be allowing all subscriptions to enjoy up to 10 devices.
3. What happens to my current subscription if I do not want to upgrade?
As long as your current account remains active your account will be grandfathered into your existing subscription price.
The price increase will not affect your account unless you terminate or purchase a new account, on or after March 18th.
4. What if I already have an active subscription?
Your account will not increase in price, it will remain the same for as long as the account remains active
5. Why was my renewal date changed?
If you have upgraded your account to a yearly, 2 years or our new 3 year promotional subscription. Our system registers this upgrade process as a new transaction and restarts your account anew at the date in which you have upgraded.
6. How do I upgrade?
To upgrade your account you will need to log into your client control panel located on the 'My Account' page here: https://www.privateinternetaccess.com/pages/client-sign-in
7. When I selected upgrade my 3-year account started immediately instead of when my current account terminates why?
There was a miscommunication in the wording of our email; instead of having your upgrade begin when your current account ends, the upgrade will take place immediately and our system will prorate the remaining balance onto your original account towards the $99 prices.
8. Why can't I upgrade my PayPal account to the 3-year deal?
PayPal has recently upgrading their payment processor to a system called Braintree. if you have had your subscription for an extended amount of time you are most likely using their legacy processor and will not be able to take advantage of this new promotion without creating a new account.
9. Why are you increasing your prices?
This price increase will allow us the ability to provide you with new features without sacrificing security or privacy. Visible changes include the new look of our Desktop application as well as the increase of our device limit from 5 to 10.
If you have any further questions please contact support : https://www.privateinternetaccess.com/helpdesk/new-ticket