You can find below a list of some of the most common local factors that many users have on their devices that are known to interfere with the PIA VPN.
- Antivirus Programs (https://www.privateinternetaccess.com/helpdesk/kb/articles/antivirus-file-exclusions-for-the-pia-app-2 )
- Other VPNs or proxies: Once a VPN has established a tunnel, it can cause a conflict when another tunnel attempts establish itself as well
- DNS based ad blocking apps/extensions: Since MACE uses DNS based blocking as well, this causes a DNS resolution issue
- Region based blocks (i.e. China, Egypt, UAE, etc.): https://www.privateinternetaccess.com/helpdesk/kb/articles/where-can-i-use-the-pia-service
- Default Gateway using a 10.x.x.x subnet: OpenVPN utilizes 10.x.x.x for local IP routes thus causing a conflict between the default gateway and the VPN
- Network based blocks (i.e. University, Workplace, Hotel, Mall, etc.): It is quite common for University's, Workplaces, etc. to block VPN ports/connections for the security of other users of that network.
- Restricted Ports: https://www.privateinternetaccess.com/helpdesk/kb/articles/i-have-trouble-connecting-or-the-connection-drops-frequently-changing-port-client
- IPv6 only networks: Our app only uses IPv4 connections and blocks IPv6 to prevent leaks, thus the VPN cannot connect with IPv6
- User Profile does not have Admin privileges: Many of the features of the PIA app require admin privileges to work (i.e. launch on startup) which can cause the VPN to not work properly
If you are experiencing of the issues above and have questions or require assistance, please feel free to contact our support team via the Contact Us tab above.