In order to connect to our service using one of the VPN methods we provide, please verify you can connect over these ports:
- For OpenVPN connections UDP ports 1194, 1197, 1198, 8080, 9201 and 53 as well as TCP ports 502, 501, 443, 110, 80
- L2TP uses UDP 500, 1701, and 4500
- IKEv2 uses UDP 500
- PPTP uses TCP 1723 or Protocol 47 (GRE)
If you can connect over any of those, you should be able to use at least one of our connection methods.
In addition, the PIA application pings our gateways over port 8888. This is used to connect you to the server with the lowest latency when you use the auto connect feature.
We also have more in-depth information on our OpenVPN ports including the protocols, settings and certificates that should be used with them in this article.