Troubleshooting
Installation (8)
- Where can I find the most recent update of the PIA App?
- Do I Need To Run The Installer and Application As Administrator?
- Why am I having issues downloading your VPN on Windows using Internet Explorer/Edge?
- How do I install the PIA App or use alternate setups?
- How do I Uninstall/ Reinstall the PIA App on my mobile device (iOS/Android)?
Install Error (2)
AV Exceptions (4)
Debug Log (6)
- How do I create a debug log for the PIA app? (desktop/laptop)
- How do I disable debug logging in your desktop application (Windows, MacOS, Linux)?
- I am seeing the error "Create IP forward entry error" in my debug log
- I am receiving the error "Warning: route gateway is not reachable on any active network adapters: X.X.X.X" in my debug log
- How do I enable OpenVPN logging in DD-WRT?
Speed (7)
Connection (8)
- Why is the iOS app stuck at connecting?
- Can I keep the VPN always connected on my iPhone/iPad?
- How do I know if I am connected to and protected by the VPN?
- What are some of the most common local factors on a desktop that will interfere with the VPN connection?
- Why does my VPN connection stop working in Power Saver / Low Power Mode?