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Troubleshooting

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How do I uninstall/reinstall the PIA app on iOS?

Posted by Jeremy C. in 2018-05-30
in Technical > Troubleshooting
Antivirus File Exclusions for the PIA App

Posted by Jeremy C. in 2018-05-14
in Technical > Troubleshooting
Windows XP and Vista Support

Posted by Kaneesha D. in 2018-05-30
in Technical > Troubleshooting
Why is the VPN connection not working or slow with the PIA App?

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
Why is the iOS app stuck at connecting?

Posted by Kaneesha D. in 2018-05-30
in Technical > Troubleshooting
Why is the icon for my VPN software not red or green?

Posted by Kaneesha D. in 2018-05-30
in Technical > Troubleshooting
Why do I receive an Ocra Error When Trying To Install/Run Your Application?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Why am I receiving an error telling me to use my main username in the new Android release?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Why am I having issues downloading your VPN on Windows using Internet Explorer/Edge?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Why am I getting a "919 error" when installing the Android app?

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
What is the WFP engine?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
TUN / TAP Error on Android?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Old Notice Regarding IP Leak

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
My internet connection stopped working after using the PIA client

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
My FTP client will not connect when using the VPN

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Installing PIA in Safe Mode with Networking

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I'm not able to login

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
I'm getting MacOS Error 1712

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I'm experiencing slow speeds, what can I do?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I have verified the VPN is connected. How can a website still know where I am?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I have trouble connecting or the connection drops frequently: changing ports

Posted by Kaneesha D. in 2018-05-31
in Technical > Troubleshooting
I can't connect to the VPN (using Windows Vista)

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I can't connect to PIA when using a very recent version of OpenVPN

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I can't access the internet when I disconnect from the VPN. I'm not using the killswitch (Windows)

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
I can connect to the VPN, but my speeds are really slow using Windows

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I am receiving an authentication failure error when logging into the VPN service

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
I am having TAP driver issues/installation errors on Windows

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
How do I repair disk permissions on MacOS?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
How do I disable the firewall in MacOS?

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
How can I uninstall/reinstall your application on MacOS?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
How can I uninstall/reinstall your application on Linux?

Posted by Kaneesha D. in 2018-06-18
in Technical > Troubleshooting
How can I uninstall/reinstall your application on Android?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
How can I reduce my latency in online games when using the VPN?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
How can I make OpenVPN remember my username and password?

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
How can I improve connection speed for a router-based VPN?

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Geo-Locked Content Restrictions

Posted by Kaneesha D. in 2018-05-29
in Technical > Troubleshooting
Flushing (clearing) the DNS cache under Ubuntu 12.04/11.10

Posted by Kaneesha D. in 2018-05-21
in Technical > Troubleshooting
Changing Ports on Linux

Posted by Kaneesha D. in 2018-03-05
in Technical > Troubleshooting
I Can't Install The TAP Adapter (Windows)

Posted by Kaneesha D. in 2018-05-29
in Frequently Asked Questions

How can we help?

How do I uninstall/reinstall the PIA app on iOS?

Antivirus File Exclusions for the PIA App

Windows XP and Vista Support

Why is the VPN connection not working or slow with the PIA App?

Why is the iOS app stuck at connecting?

Why is the icon for my VPN software not red or green?

Why do I receive an Ocra Error When Trying To Install/Run Your Application?

Why am I receiving an error telling me to use my main username in the new Android release?

Why am I having issues downloading your VPN on Windows using Internet Explorer/Edge?

Why am I getting a "919 error" when installing the Android app?

What is the WFP engine?

TUN / TAP Error on Android?

Old Notice Regarding IP Leak

My internet connection stopped working after using the PIA client

My FTP client will not connect when using the VPN

Installing PIA in Safe Mode with Networking

I'm not able to login

I'm getting MacOS Error 1712

I'm experiencing slow speeds, what can I do?

I have verified the VPN is connected. How can a website still know where I am?

I have trouble connecting or the connection drops frequently: changing ports

I can't connect to the VPN (using Windows Vista)

I can't connect to PIA when using a very recent version of OpenVPN

I can't access the internet when I disconnect from the VPN. I'm not using the killswitch (Windows)

I can connect to the VPN, but my speeds are really slow using Windows

I am receiving an authentication failure error when logging into the VPN service

I am having TAP driver issues/installation errors on Windows

How do I repair disk permissions on MacOS?

How do I disable the firewall in MacOS?

How can I uninstall/reinstall your application on MacOS?

How can I uninstall/reinstall your application on Linux?

How can I uninstall/reinstall your application on Android?

How can I reduce my latency in online games when using the VPN?

How can I make OpenVPN remember my username and password?

How can I improve connection speed for a router-based VPN?

Geo-Locked Content Restrictions

Flushing (clearing) the DNS cache under Ubuntu 12.04/11.10

Changing Ports on Linux

I Can't Install The TAP Adapter (Windows)