Knowledgebase / Technical / Troubleshooting

Private Internet Access is the leading VPN Service provider specializing in secure, encrypted VPN tunnels which create several layers of privacy and security providing you safety on the internet. Our service is backed by multiple gateways worldwide with access in 30+ countries, 50+ regions.

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How can we help?

I Have Trouble Connecting or the Connection Drops Frequently: Changing Port (Client)

How do I uninstall/Reinstall the PIA app on Windows?

How do I uninstall/reinstall the PIA app on iOS?

Antivirus File Exclusions for the PIA App

Windows XP and Vista Support

Why is the VPN connection not working or slow with the PIA App?

Why is the iOS app stuck at connecting?

Why is the icon for my VPN software not red or green?

Why do I receive an Ocra Error When Trying To Install/Run Your Application?

Why am I receiving an error telling me to use my main username in the new Android release?

Why am I having issues downloading your VPN on Windows using Internet Explorer/Edge?

Why am I getting a "919 error" when installing the Android app?

What is the WFP engine?

TUN / TAP Error on Android?

Old Notice Regarding IP Leak

My internet connection stopped working after using the PIA client

My FTP client will not connect when using the VPN

Installing PIA in Safe Mode with Networking

I'm not able to login

I'm getting MacOS Error 1712

I'm experiencing slow speeds, what can I do?

I have verified the VPN is connected. How can a website still know where I am?

I Have Trouble Connecting or The Connection Drops Frequently: Changing Ports (Legacy Clients)

I can't connect to the VPN (using Windows Vista)

I can't connect to PIA when using a very recent version of OpenVPN

I can't access the internet when I disconnect from the VPN. I'm not using the killswitch (Windows)

I can connect to the VPN, but my speeds are really slow using Windows

I am receiving an authentication failure error when logging into the VPN service

I am having TAP driver issues/installation errors on Windows

How do I repair disk permissions on MacOS?

How do I disable the firewall in MacOS?

How can I uninstall/reinstall your application on MacOS?

How can I uninstall/reinstall your application on Linux?

How can I uninstall/reinstall your application on Android?

How can I reduce my latency in online games when using the VPN?

How can I make OpenVPN remember my username and password?

How can I improve connection speed for a router-based VPN?

Geo-Locked Content Restrictions

Flushing (clearing) the DNS cache under Ubuntu 12.04/11.10

Changing Ports on Linux

I Can't Install The TAP Adapter (Windows)