As announced earlier as part of our August announcement, Customer Support is currently operating at a skeleton staff which will affect response times.
This is due to all members of Private Internet Access currently participating in our first company retreat. This is so we can build greater cohesion, team spirit and morale within the company.
Customer Support (including myself) are working at the retreat to ensure we are aware of any issues which happen and resolve as appropriate. We understand that this will result in a backlog of tickets to be cleared after the retreat and customer support agents will clear the backlog as a priority when the support department reopens at 0800 on Friday morning.