Client Support Area

PIA Client Support


Requires Windows XP or Newer
Requires OS X 10.7 or Newer







private internet access PPTP VPN Instant Setup Guides [!]

private internet access Buy a Pre-Configured Router

private internet access Port Forwarding
    Enable port forwarding in the application by entering the Advanced area, enabling port forwarding and selecting one of the following gateways:

    CA Toronto
    CA North York
    Netherlands
    Switzerland
    Sweden
    France
    Germany
    Russia
    Romania
    Hong Kong
    Israel

    After enabling port forwarding and re-connecting to one of the above gateways, please hover your mouse over the System Tray or Menu Bar icon to reveal the tooltip which will display the port number. You can then enter this port into your software.

    Port Forwarding reduces privacy. For maximum privacy, please keep port forwarding disabled.

private internet access Regional Gateways
  • United States (US VPN)
    us-california.privateinternetaccess.com
    us-east.privateinternetaccess.com
    us-midwest.privateinternetaccess.com
    us-texas.privateinternetaccess.com
    us-florida.privateinternetaccess.com
    us-seattle.privateinternetaccess.com
    us-west.privateinternetaccess.com
    us-siliconvalley.privateinternetaccess.com
    us-newyorkcity.privateinternetaccess.com

  • United Kingdom (GB VPN)
    uk-london.privateinternetaccess.com
    uk-southampton.privateinternetaccess.com

  • Canada (CA VPN)
    ca-toronto.privateinternetaccess.com
    ca.privateinternetaccess.com

  • Australia (AU VPN)
    aus.privateinternetaccess.com
    aus-melbourne.privateinternetaccess.com

  • Netherlands (NL VPN)
    nl.privateinternetaccess.com

  • Switzerland (CH VPN)
    swiss.privateinternetaccess.com

  • Sweden (SE VPN)
    sweden.privateinternetaccess.com

  • France (FR VPN)
    france.privateinternetaccess.com

  • Germany (DE VPN)
    germany.privateinternetaccess.com

  • Ireland (IE VPN)
    ireland.privateinternetaccess.com

  • Italy (IT VPN)
    italy.privateinternetaccess.com

  • Russia (RU VPN)
    russia.privateinternetaccess.com

  • Romania (RO VPN)
    ro.privateinternetaccess.com

  • Turkey (TR VPN)
    turkey.privateinternetaccess.com

  • Hong Kong (HK VPN)
    hk.privateinternetaccess.com

  • Singapore (SG VPN)
    sg.privateinternetaccess.com

  • Japan (JP VPN)
    japan.privateinternetaccess.com

  • Israel (IL VPN)
    israel.privateinternetaccess.com

  • Mexico (MX VPN)
    mexico.privateinternetaccess.com

  • Brazil (BR VPN)
    brazil.privateinternetaccess.com

private internet access Advanced OpenVPN SSL Usage Guides

private internet access IPSEC / L2TP [!]
private internet access Internet Kill Switch
    The internet kill switch activates VPN disconnect protection. If you disconnect from the VPN, your internet access will stop working. It will reactivate normal internet access when you deactivate the kill switch mode or exit the application.

    Users who may be connected to two connections simultaneously (ex.: wired and wireless) should not use this feature, as it will only stop 1 active connection type.


private internet access DNS Leak Protection
    The dns leak protection feature activates VPN dns leak protection. This ensures that DNS requests are routed through the VPN. This enables the greatest level of privacy and security but may cause connectivity issues in non-standard network configurations.

    This can be enabled and disabled in the Windows application, while it is enabled by default on our Mac OS X application.

    We use our own private DNS servers for your DNS queries while on the VPN. After connecting we set your operating system's DNS servers to 209.222.18.222 and 209.222.18.218. When using a DNS Leak testing site you should expect to see your DNS requests originate from the IP of the VPN gateway you are connected to.

    If you change your DNS servers manually or if for some other reason they are changed this does not necessarily mean your DNS is leaking. Even if you use different DNS servers the queries will still be routed through the VPN connection and will be anonymous.


private internet access IPv6 Leak Protection
    IPv6 leak protection disables IPv6 traffic while on the VPN. This ensures that no IPv6 traffic leaks out over your normal internet connection when you are connected to the VPN. This includes 6to4 and Teredo tunneled IPv6 traffic. This will not block IPv6 on Windows XP if you have manually enabled it.


private internet access SOCKS5 Proxy [!]
    Although quite different from a VPN, we provide a SOCKS5 Proxy with all accounts in the event users require this feature.

    SOCKS5 Proxy
    proxy-nl.privateinternetaccess.com port 1080

private internet access PPTP/L2TP/SOCKS Security
    The PPTP/L2TP/SOCKS5 protocols are provided for devices lacking compatibility with the Private Internet Access application or OpenVPN protocol. PPTP/L2TP/SOCKS5 should be used for masking one's IP address, censorship circumvention, identity protection and geolocation.

    If you need encryption, please use the Private Internet Application or OpenVPN protocol with our service.