PIA Support Portal

News

Jan 24

Are you a new subscriber wanting to help?

Are you interested in furthering the development of Private Internet Access? We're giving users the opportunity to extend their subscription by 60 days by participating in an interview with one of our team members! With our objective to make Private Internet...

Jan 21

Announcements

Dedicated IP Outages - January 21st

We are currently experiencing issues with some of our London Dedicated IP addresses. The issues you may experience are temporary, as our team is currently working to address this matter.

Jan 20

Announcements

We are Growing!

We are proud to announce that we’ve added new server locations! While using our service, you will now be able to encrypt your connection & be displayed in 83 different countries including the following new additions: Chile Malaysia Indonesia Colombia Costa...

Jan 17

Announcements

Server Maintenance - January 17th

Around 10:00 AM MST today, we will be performing maintenance on our New York Server location. During this time, you may run into issues attempting to connect to this location, as well as decreased speeds while connected. As this may interfere...

Dec 23

Announcements

Holiday Chat Hours

In order to allow our teams to celebrate the holiday season and spend time with their loved ones, we will not be offering chat support on December 24 to December 25 or December 31 through January 1. We appreciate your understanding, and as we...

Dec 15

Announcements

Desktop Client - 3.2.0 Release

We are excited to announce the latest release of our Desktop client (3.2.0)! With many new updates, including the addition of the Automatic MTU Selection which improves performance and reliability of the VPN connection, you will find that upgrading your desktop...

Dec 9

Announcements

Live Chat Maintenance - December 10th

Between 4:00 AM MST and 7:00 PM MST on December 10th, we will be performing maintenance on our Live Chat Services, causing the Live Chat option to temporarily be disabled for the duration of the maintenance. If you’re in need of...

Dec 7

Announcements

Website Maintenance - December 7th

While accessing the Client Control Panel on our Website, you may have received a notice that our website is currently undergoing maintenance. The outage lasted 25 minutes (7:50 AM MST – 8:15 AM MST), then the CCP was once again available. We apologize for...

Nov 26

Announcements

Black Friday Offer - Account Information

If you currently have an active account and you require a merge for the Black Friday Offer, please provide us with the following information so that we can assist as quickly as possible:The account which you wish to remain...

Nov 24

Announcements

Desktop Client - 3.1.2 Release

Desktop client v3.1.2 is now available! In this release, we’ve fixed an issue on Windows where the client would crash upon enabling the Split Tunneling feature. You should now be able to successfully use the Split Tunneling feature while...

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Knowledgebase

Frequently Asked Questions (23)

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Account (20)

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Billing (13)

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Technical (105)

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Best Security Practices (10)

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Guides and Articles (Other Language - 中国人)) (41)

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Guides

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

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Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

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Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

News