Removal of v2.5 of our Desktop Application
As a result of some issues that we have discovered within our desktop application, v2.5, we have removed this version for further thorough testing and for rolling out fixes for the issues, which may impact functionality in some cases. If...
The Full Release of Port Forwarding and Manual Connection Scripts
We are proud to announce the full release(v1.0.0) of our Manual Connection and Port Forwarding Scripts! With these scripts being created to establish manual connections both with and without port-forwarding for Wireguard and OpenVPN on the Next Generation Network,...
Decommissioning of Legacy Network
While utilizing the VPN client, you may receive a notice, “Outdated client please update” while selecting a server location. If you are seeing a message similar to the following:
IMPORTANT - UPDATED Server Changes and Related Issues
In an effort to ensure that users are aware of current issues, we would like to make you aware of a number of important issues that may impact performance as we work to transition to our Next Generation network of...
Although it may be difficult to exceed the 10 simultaneous connections we offer with our subscriptions, installing the VPN client onto a router will allow you to protect the entirety of your network regardless if you have 20 devices assigned to that...
[RESOLVED] Browser Extension Server Issues
On September 22, we experienced issues on our squid proxies across multiple servers which rendered some of our servers, through our browser extensions, inoperable. Our DevOps team immediately began work on locating and identifying the cause of the issue and it...
As many of us approach a new lifestyle in these trying times of 2020, we are finding the use of a VPN as more essential than ever. With the pandemic’s push of offsetting everyday social life, you may find yourself...
Introducing Next Generation Port Forwarding
In an effort to provide users with the ability of using the port-forwarding feature outside of the application, for use with router-based or manual setups, we have created a script which you can use to pull a port. Please keep...
Support Portal Outage and Restoration
On Friday September 11th, we experienced an extended outage in the support portal that resulted in an inability for customers to contact our support department. Working with our vendor, we were able to identify and resolve the issue as of...
Announcement: Release Desktop Version 2.4.0
We are pleased to announce the release of the latest version of our desktop client v2.4.0. The following changelog highlights the functionality and UI improvements from this release.Windows hardware acceleration now uses Direct3D 11 instead of OpenGLPIA on Windows...