August 7th, 2020 - IMPORTANT - UPDATED Server Changes and Related Issues
In an effort to ensure that users are aware of current issues, we would like to make you aware of a number of important issues that may impact performance as we work to transition to our Next Generation network of...
July 24, 2020 - UK London & UK Southampton Migration - ISSUE UPDATE
Our operations team is currently aware of the issue with the Southampton & London server and are actively investigating this, but have no ETA on a resolution. In the mean time, please use our alternate UK location and try these servers...
July 21, 2020 - Some Forms of Crypto Payments Temporarily Disabled
Due to an issue with our crypto payment processor, we are temporarily unable to process some crypto payments at this time. There is not a current ETA for when this will be resolved, however, our team is working hastily to...
July 15, 2020 - Finland Server Issues
We are currently receiving widespread reports of connectivity issues when attempting to connect to Finland. Our DevOps team is aware of the issue and we have reached out to the datacenter in an attempt to expedite a resolution. We apologize...
June 24, 2020 - System Maintenance (8 p.m. MT)
The support portal, our ticketing and chat systems will be temporarily unavailable due to system maintenance beginning at 8 p.m. MT. We expect this outage to last no more than one hour and it will NOT impact the functionality of...
June 2, 2020 - 24/7 Live Chat Support Begins
In an effort to ensure our agents are available to meet any support needs you may have, and to further prove our commitment to providing excellent and immediate support, we are now offering 24/7 live chat support. Like any organization, we...
May 22, 2020 - Introducing Privacy News Online
While we due make every effort to provide our customers a retrospective, each week, regarding the latest news that may impact your privacy and security, we feel that ensuring individuals throughout the world are made aware, across as many mediums...
May 1, 2020 - Issues With Our Socks5 Proxy
Today May 1st, our DevOps team identified an issue with our Socks5 Proxy that may impact connectivity. Some connectivity may have been temporarily restored for individual users, but a full solution for the problem is actively being worked on. We...
April 28, 2020 - Removal of Our Ukraine Server
On Tuesday, April 28th, we removed our Ukraine location from our VPN network due to an administrative issue with the datacenter. We are working to remedy the situation, but no ETA is available at this time.
April 21, 2020 - Support Portal and Ticketing System Outage
On Tuesday, April 21st, we experienced an outage that impacted the functionality of the support portal and our ticketing system. During this time, agents were unable to respond to user inquiries and guides and knowledgebase articles were temporarily inaccessible. We...
- I have verified the VPN is connected. How can a website still know where I am?
- Can I keep the VPN always connected on my iPhone/iPad?
- Should I change the encryption settings of my VPN?
- My antivirus application is interfering with PIA (File Exclusions)
- Can I use TOR with the Private Internet Access service?