Decommissioning the PIA Forum
As of Monday, April 12, 2021, our forum will no longer be active. If you are currently using our forum page for support or to provide suggestions, these things can be done through our Helpdesk! Using the Community page within the Helpdesk,...
Support System Maintenance
We have begun the process of performing maintenance on some of our back-end systems which are attached to our support portal and our ticketing system. As a result, there may be some instances where your ticket, despite our best efforts...
Browser Extension – Server Outages
We’re currently running into server outages in the following locations. We are working towards a solution for these outages, but do not have an ETA for when the solution will be implemented. If you run into trouble connecting to...
Router Compatibility - Tomato (Firmware) Support
Private Internet Access has always offered various methods for users to encrypt their network. Unfortunately, we’ve ceased support for the Tomato Firmware as of March 15, 2021. Although some users may find it possible to use PIA in conjunction with their...
Windows 7 Support
With privacy for our users being our number one concern, we’ve decided to provide a version of the VPN client for our users utilizing the discontinued Windows 7 platform. With support for Windows 7 being discontinued by Microsoft on January 14th...
Site Outage 2.25.21
We have experienced a site outage due to a maintenance related issue. Technicians have addressed this matter and everything was restored the same evening(PST). We apologize for the inconvenience and thank you for your patience.
Service Outage 2.23.21
You may have run into issues accessing our website or utilizing your VPN client. We recently experienced an outage and have resolved the matter. Everything should be back to normal and running smoothly. We apologize for any inconveniences this may...
Introducing the London-Steaming Server Location!
Since we’ve received numerous reports of users wanting to access BBC iPlayer for streaming, we’ve dedicated a server location(London-Streaming for desktop, London-Streaming Optimized for Android) specifically for this purpose. Accessing and streaming BBC while using a VPN...
Succession of Tunneling Protocols
With the transition of providing our users with the next generation of service, we’ve chosen to move toward and focus on an improved, more capable infrastructure to support the protocols we currently offer within the PIA client. Along with...
Introducing Dedicated IP Addresses
We have decided to release the widely requested and highly anticipated Dedicated IP feature! This feature allows existing users to anonymously obtain a Fresh IP address that is not shared and entirely exclusive to the user. Although this feature must...