Site Outage 2.25.21
We have experienced a site outage due to a maintenance related issue. Technicians have addressed this matter and everything was restored the same evening(PST). We apologize for the inconvenience and thank you for your patience.
Service Outage 2.23.21
You may have run into issues accessing our website or utilizing your VPN client. We recently experienced an outage and have resolved the matter. Everything should be back to normal and running smoothly. We apologize for any inconveniences this may...
Introducing the London-Steaming Server Location!
Since we’ve received numerous reports of users wanting to access BBC iPlayer for streaming, we’ve dedicated a server location(London-Streaming for desktop, London-Streaming Optimized for Android) specifically for this purpose. Accessing and streaming BBC while using a VPN...
Succession of Tunneling Protocols
With the transition of providing our users with the next generation of service, we’ve chosen to move toward and focus on an improved, more capable infrastructure to support the protocols we currently offer within the PIA client. Along with...
Introducing Dedicated IP Addresses
We have decided to release the widely requested and highly anticipated Dedicated IP feature! This feature allows existing users to anonymously obtain a Fresh IP address that is not shared and entirely exclusive to the user. Although this feature must...
Split Tunneling on MacOS 11.0
With the most recent release of the Mac operating system, 11.0 (Big Sur), you may find that the Split Tunneling feature is disabled. Due to the removal of Network Kernel extensions, we were unable to get the Split Tunneling feature ready...
Are You Seeing The Message "Client Update Needed?"
If you are attempting to connect to a server or servers, but seeing the message “Client Update Needed” in the server list, this likely indicates that you currently have an older version of the application installed or that you are...
Updated Browser Extension!
Check out our newly designed Firefox & Chrome browser extension! With the latest version of the browser extension now utilizing the Next Generation Network, you’ll find improved connectivity complimented with a fresh, organized new look! With the new interactive setup,...
Join Our Community!
Within our Help Center we’ve created an environment where current users, and people interested in our service can provide their feedback and suggestions for possible future implementations! If there is a feature that you wish to see, a server...
Removal of v2.5 of our Desktop Application
As a result of some issues that we have discovered within our desktop application, v2.5, we have removed this version for further thorough testing and for rolling out fixes for the issues, which may impact functionality in some cases. If...
- Why Does The VPN Icon Disappear on iOS?
- How do I configure the PIA Application to auto-start for non-administrative user accounts in Windows?
- Why do the PIA tray icon colors look different?
- I have trouble connecting or the connection drops frequently: Changing Ports
- What are some of the most common local factors on a desktop that will interfere with the VPN connection?