Black Friday Offer - Account Information
If you currently have an active account and you require a merge for the Black Friday Offer, please provide us with the following information so that we can assist as quickly as possible:The account which you wish to remain...
Desktop Client - 3.1.2 Release
Desktop client v3.1.2 is now available! In this release, we’ve fixed an issue on Windows where the client would crash upon enabling the Split Tunneling feature. You should now be able to successfully use the Split Tunneling feature while...
Server Maintenance - November 22nd
Our Sweden Streaming Optimized server is currently undergoing maintenance which may result in the inability to connect. We advise users to use a different server location while maintenance is being performed. With the inability to connect being temporary, we look...
Live Chat Maintenance - November 21st
We would like to inform our users of the maintenance being performed on our Chat Widget, which temporarily disables our Live Chat services. If you are in need of assistance or if you have any questions, we advise users to...
Server Maintenance - November 8th
While using our Los Angeles, Pheonix, or Las Vegas server locations, you may run into slower connections or experience connection loss due to maintenance being performed by one of our providers. You can expect this maintenance period to last from...
MacOS Monterey Bug - Internet Access
Anticipating the release of MacOS Monterey, we want to inform all MacOS users of a Bug within this update. Using the Split Tunneling feature on this version of MacOS will cause a connection issue within your device resulting in the...
Does PIA Offer a SmartDNS Option?
If you are interested in accessing Geographically Restricted Content but would like to avoid the impact VPNs encryption has on your internet speed, PIA offers a Smart DNS option for its users! Being helpful in instances where the device does...
Desktop Client - 3.1.0 Release
We are pleased to announce the latest release of our Desktop client (3.1.0)! Included in this release, you’ll find new additions to the ‘What’s New’ section of the application, with one of the updates highlighting the benefits of the...
Paypal Purchase Issues
Shortly before midnight, on Oct 15th, we experienced an issue in which some PayPal accounts were not created upon completion of the transaction. If you were affected by this issue, and received no credentials following your purchase, please submit a...
Connection Issues with Browser Extension
Recently, we have been receiving reports from users running into issues connecting to the PIA browser extension on their devices. As we investigate this matter further, we urge all users that are experiencing connectivity issues to clear the cache and...
- Changing Passwords, Payment Methods and Generating Proxy Credentials
- I am receiving an authentication failure error when logging into the VPN service
- Will my subscription renew automatically?
- Can I change my Private Internet Access Username or Password?
- Why haven't I received my login information from you?