Skip to main content
Contact Us

Dashboard

News

May 5

Announcements

Android Application - Login Issue

In the most recent version of the Android mobile client (3.11 & 3.11.1), there is an issue where the end user is forced to re-login irregularly. We are currently investigating this matter. As we investigate and work toward a solution, we are advising...

Devin S

May 5

Announcements

Site Maintenance - 05.05.2021

Earlier today, you may have been unable to access our website. There was a temporary outage, which was the cause of this. There will be continued site maintenance throughout the day to improve site functionality. In conjunction with the site...

Devin S

May 5

Announcements

[RESOLVED] Ongoing Issues with Our India Server

We are currently experiencing issues at the datacenter level on our India server. Unfortunately, we do no currently have an ETA for a resolution and recommend using the closest region until the issue is resolved. We apologize for any inconvenience...

Michael B

Apr 22

Announcements

Browser Extension - Outage (Resolved)

We’re currently running into a network outage that is affecting the user's ability to connect to servers on both, the FireFox browser extension and the Google Chrome browser extension. In the meantime, we’re advising users to use the...

Devin S

Apr 22

Announcements

Website Outage - 04.22.2021

We recently experienced an outage that may have caused you to receive a 404 error when attempting to access our website. Everything should now be up and running as usual. We apologize for any inconveniences this may have caused, and we...

Devin S

Apr 19

Announcements

Native Android KillSwitch

With the transition to OpenVPN 2.5, we are forced to remove the KillSwitch feature from the latest Android PIA application, 3.11.0. Because of changes made in OpenVPN, the KillSwitch feature within the application is no longer reliable and may cause issues with...

Devin S

Apr 19

Announcements

Mobile Application 3.11.0 - Changes and Updates

We’re proud to announce the release of the latest version of our mobile applications, v3.11.0! This will be a phased rollout, which will begin rolling out today to a portion of our users and will gradually increase day by...

Devin S

Apr 12

Announcements

Decommissioning the PIA Forum

As of Monday, April 12, 2021, our forum will no longer be active. If you are currently using our forum page for support or to provide suggestions, these things can be done through our Helpdesk! Using the Community page within the Helpdesk,...

Devin S

Mar 30

Announcements

Support System Maintenance

We have begun the process of performing maintenance on some of our back-end systems which are attached to our support portal and our ticketing system. As a result, there may be some instances where your ticket, despite our best efforts...

Michael B

Mar 29

Announcements

Browser Extension – Server Outages (RESOLVED)

We’re currently running into server outages in the following locations. We are working towards a solution for these outages, but do not have an ETA for when the solution will be implemented. If you run into trouble connecting to...

Devin S

See all news

Knowledgebase

Frequently Asked Questions (21)
View all articles in Frequently Asked Questions

Account (19)
View all articles in Account

Billing (13)
View all articles in Billing

Technical (85)
View all articles in Technical

Best Security Practices (10)
View all articles in Best Security Practices

Community

Featured topics

View all topics

Latest status changes

View all status changes