IMPORTANT - UPDATED Server Changes and Related Issues
In an effort to ensure that users are aware of current issues, we would like to make you aware of a number of important issues that may impact performance as we work to transition to our Next Generation network of...
[RESOLVED] Browser Extension Server Issues
On September 22, we experienced issues on our squid proxies across multiple servers which rendered some of our servers, through our browser extensions, inoperable. Our DevOps team immediately began work on locating and identifying the cause of the issue and it...
As many of us approach a new lifestyle in these trying times of 2020, we are finding the use of a VPN as more essential than ever. With the pandemic’s push of offsetting everyday social life, you may find yourself...
Introducing Next Generation Port Forwarding
In an effort to provide users with the ability of using the port-forwarding feature outside of the application, for use with router-based or manual setups, we have created a script which you can use to pull a port. Please keep...
Support Portal Outage and Restoration
On Friday September 11th, we experienced an extended outage in the support portal that resulted in an inability for customers to contact our support department. Working with our vendor, we were able to identify and resolve the issue as of...
Announcement: Release Desktop Version 2.4.0
We are pleased to announce the release of the latest version of our desktop client v2.4.0. The following changelog highlights the functionality and UI improvements from this release.Windows hardware acceleration now uses Direct3D 11 instead of OpenGLPIA on Windows...
Discontinued Windows 7 Support
On our most recent update to the PIA client, 2.4.0, we have ceased support for the Windows 7 operating system. The decision to no longer support Windows 7 coincided with the use of Direct3D 11 rendering in the desktop application and Microsoft’s...
Welcome to the Future: Wireguard
With our new open source VPN protocol WireGuard, the sky's the limit! Created by Jason A. Donenfeld, in 2016, WireGuard has taken the VPN world by storm! Do one thing Simply and do it Efficiently This UNIX Philosophy inspired protocol is...
Improving Speed & Combating Latency
Are you running into sluggish speeds while your VPN is enabled? Are you interested in troubleshooting without direct human contact? Small tweaks within your VPN client can be made to improve the speeds you are experiencing while using our service! ...
July 24, 2020 - UK London & UK Southampton Migration - ISSUE UPDATE
Our operations team is currently aware of the issue with the Southampton & London server and are actively investigating this, but have no ETA on a resolution. In the mean time, please use our alternate UK location and try these servers...
- I can't access streaming services with the app connected
- Can I keep the VPN always connected on my iPhone/iPad?
- What are some of the most common local factors on a desktop that will interfere with the VPN connection?
- The Local IP Address Does Not Show In The PIA App
- How can I reduce my latency in online games when using the VPN?