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Jun 14

Announcements

Android Application - VPN IP Display

We have identified an issue where the VPN client may not display your VPN IP address while connected within the Android application. Although the IP is not being displayed, the client is still assigning the IP address and the user...

Devin S

Jun 7

Announcements

Are You Protected?

With updates and improvements being made to our website, you may find that the bar which informs users if they are protected or not is no longer displayed on our home page. This feature is still available and can be...

Devin S

Jun 7

Announcements

Beta Operating System Functionality

Although we would like to ensure privacy for all users and their systems, we are unable to guarantee functionality of the PIA application on beta versions of operating systems or Windows Insider builds. Unfortunately, many variables are in play when...

Devin S

Jun 7

Announcements

Website Updates and Improvements

As we grow as a company and improve the customer experience, we are proud to announce the rollout of our new and improved website. Through the tremendous hard-work of the Private Internet Access team, we have created a website which...

Michael

May 17

Announcements

Android Application - Login Issue Fix

With many of our users experiencing issues where the Android application is logging out (3.11.0/3.11.1) we’ve released an update to combat this issue (3.11.2). Informing our users of the phased roll out earlier this week, this new update should be 100% available...

Devin S

May 14

Announcements

Desktop Client - 2.9.0 Release

We recently released a new version of our Desktop client (2.9.0)! With updates to OpenVPN (2.5.1) and OpenSSL (1.1.1K), you’ll find that the latest version of the PIA client offers tons of new updated features. Including some fixes on the Linux...

Devin S

May 11

Announcements

Android Application - 3.11.2 Release

With hard work from our Mobile Development Team, we’ve been gifted a new version of the Android VPN client (3.11.2)! In this release, measures were put in place to combat the login issue that was reported midway through last week....

Devin S

May 5

Announcements

Android Application - Login Issue Identified

In the most recent version of the Android mobile client (3.11 & 3.11.1), there is an issue where the end user is forced to re-login irregularly. We are currently investigating this matter. As we investigate and work toward a solution, we are advising...

Devin S

May 5

Announcements

Site Maintenance - 05.05.2021

Earlier today, you may have been unable to access our website. There was a temporary outage, which was the cause of this. There will be continued site maintenance throughout the day to improve site functionality. In conjunction with the site...

Devin S

May 5

Announcements

[RESOLVED] Ongoing Issues with Our India Server

We are currently experiencing issues at the datacenter level on our India server. Unfortunately, we do no currently have an ETA for a resolution and recommend using the closest region until the issue is resolved. We apologize for any inconvenience...

Michael

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Knowledgebase

Frequently Asked Questions (21)
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Account (19)
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Billing (13)
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Technical (86)
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Best Security Practices (10)
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Community

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Guides

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

View Guide

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

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Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.