Connection Issues with Browser Extension
Recently, we have been receiving reports from users running into issues connecting to the PIA browser extension on their devices. As we investigate this matter further, we urge all users that are experiencing connectivity issues to clear the cache and...
Windows 11 Support
If you plan on upgrading to Windows 11 or plan on transitioning to this operating system, we got your back! Following the official release of Windows 11 earlier this week, we want to inform our users that the Windows 11 operating system is...
Mobile Application - 3.12.2 Release
We are pleased to announce the latest version of our mobile application, 3.12.3! Included in the iOS release, you will find that the VPN client fully supports iOS 15 and the ability to provide us feedback from within the client’s settings...
Crypto Payment Methods Disabled - RESOLVED
The issue with our crypto transactions has now been resolved. Thanks for your patience.
Temporary Outage (September 29th)
At approximately 2:15 UTC on September 29th we experienced a temporary outage which may have prevented users from logging in or accessing our website. The issue has been identified and resolved. We apologize for the inconvenience caused by this issue.
Resumption of Chat Support
We would like to thank every single one of our wonderful subscribers for your patience as we worked on clearing a rather sizable backlog we have been experiencing. We are happy to announce that we have now resumed chat support....
Did you Receive an Email about our Auto-Renewal Being Cancelled?
We have received reports of users receiving an email, erroneously, regarding the renewal of their Private Internet Access account.
Desktop Client - 3.0.0 Release
We are very proud to announce the latest release of our Desktop client (3.0.0)! Included in this release is an innovative design for our settings interface which gives the user a fresh, organized look to better navigate their options! You can...
Privacy & Security - PIA Antivirus
It's finally here! We are proud to announce the release of our very own Antivirus software! With hard work from our development team, we are now able to provide PIA users with both Privacy and Security while using our service!...
Need instant gratification for your VPN issues?
For quick, helpful support, get in touch with one of our Support agents using our newly improved Live Chat Support widget! Available across our website, getting in touch with an agent has never been easier. Using the Lock icon in...