HotStar Streaming - May 19th
While using our India server location, you may notice that you are unable to access Disney+ Hotstar. This is an issue we are actively investigating, but currently we do not have an ETA for a resolution. We appreciate your patience...
[RESOLVED] Server Outage - May 19th
At this time, our London Streaming Optimized server location is unavailable. We are currently experiencing issues within our data center causing the server option to no longer be listed. While our team is working to address this matter, we advise...
Chat Maintenance - May 13 & May 16 [Complete]
On Friday, May 13th between the hours of 5 a.m. and 10 a.m. MT and the hours of 9 a.m. to 11 a.m. MT on Monday the 16th all chat communications will be unavailable. We apologize for the inconvenience you...
Split Tunneling on Monterey
While using MacOS Monterey, you may notice that you are unable to use the Split Tunneling feature within the VPN client. Our team has been working with Apple on a resolution for this issue, but we do not currently have...
Server Outage - May 6th
We are currently experiencing intermittent issues with our servers in Bulgaria, North Macedonia and Ukraine. At this time, you may run into connectivity issues. While our team is working to address this issue, we currently do not have an ETA...
Mobile Application - 3.16.1 Release
Our developers have provided us with an update to our iOS application, 3.16.1! Included in this new release is a fix for iOS where some users would be stuck in a state where they successfully logged into the application, but would...
Mobile Application - 3.16.0 Release
Version 3.16.0 of our application is now available for Android! Within this version of the mobile application, you may notice that we have addressed a bug that was causing the VPN’s connection to drop. Along with other minor bug fixes,...
[RESOLVED] Server Outage - April 29th
We are currently experiencing a temporary server outage at the following locations: Bulgaria, North Macedonia, Ukraine, and Romania. While our team is working diligently to get these server locations back online, we do not have an ETA for when this...
[COMPLETED] Server Maintenance - April 30th
While connecting to our Singapore server location on April 30th, you may run into connection issues or a decrease in speed while connected. In between the hours of 5:00pm and 1:00am MST the next day, we will be performing maintenance...
Support Downtime - May 3rd
Due to the infrastructure changes that will take place on Tuesday, May 3rd, ticket support will be temporarily unavailable from 6 a.m. to 8 a.m. MST. Although users will not be able to create support tickets during this period, our...
- Changing Passwords, Payment Methods and Generating Proxy Credentials
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