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Nov 26

Announcements

Black Friday Offer - Account Information

Due to a larger than normal increase in volume as a result of the black Friday promotion, we have temporarily disabled our chat option so that we can ensure we provide the best support for each individual inquiry. We greatly...

Michael

Nov 24

Announcements

Desktop Client - 3.1.2 Release

Desktop client v3.1.2 is now available! In this release, we’ve fixed an issue on Windows where the client would crash upon enabling the Split Tunneling feature. You should now be able to successfully use the Split Tunneling feature while...

Devin S

Nov 22

Announcements

Server Maintenance - November 22nd

Our Sweden Streaming Optimized server is currently undergoing maintenance which may result in the inability to connect. We advise users to use a different server location while maintenance is being performed. With the inability to connect being temporary, we look...

Devin S

Nov 21

Announcements

Live Chat Maintenance - November 21st

We would like to inform our users of the maintenance being performed on our Chat Widget, which temporarily disables our Live Chat services. If you are in need of assistance or if you have any questions, we advise users to...

Devin S

Nov 8

Announcements

Server Maintenance - November 8th

While using our Los Angeles, Pheonix, or Las Vegas server locations, you may run into slower connections or experience connection loss due to maintenance being performed by one of our providers. You can expect this maintenance period to last from...

Devin S

Oct 24

Announcements

MacOS Monterey Bug - Internet Access

Anticipating the release of MacOS Monterey, we want to inform all MacOS users of a Bug within this update. Using the Split Tunneling feature on this version of MacOS will cause a connection issue within your device resulting in the...

Devin S

Oct 22

Announcements

Does PIA Offer a SmartDNS Option?

If you are interested in accessing Geographically Restricted Content but would like to avoid the impact VPNs encryption has on your internet speed, PIA offers a Smart DNS option for its users! Being helpful in instances where the device does...

Devin S

Oct 20

Announcements

Desktop Client - 3.1.0 Release

We are pleased to announce the latest release of our Desktop client (3.1.0)! Included in this release, you’ll find new additions to the ‘What’s New’ section of the application, with one of the updates highlighting the benefits of the...

Devin S

Oct 16

Announcements

Paypal Purchase Issues

Shortly before midnight, on Oct 15th, we experienced an issue in which some PayPal accounts were not created upon completion of the transaction. If you were affected by this issue, and received no credentials following your purchase, please submit a...

Michael

Oct 14

Announcements

Connection Issues with Browser Extension

Recently, we have been receiving reports from users running into issues connecting to the PIA browser extension on their devices. As we investigate this matter further, we urge all users that are experiencing connectivity issues to clear the cache and...

Devin S

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Knowledgebase

Frequently Asked Questions (23)
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Account (20)
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Billing (13)
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Technical (105)
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Best Security Practices (10)
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Guides and Articles (Other Language - 中国人)) (41)
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Community

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Guides

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

View Guide

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

View Guide

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.