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    • Feb
      7

      Upcoming Changes - February 2019

      by Jayson Q.
      in Announcements

      Desktop Platform Open Source We are extremely happy and excited to release the source code for our Desktop client in alignment with our commitment to open source all our projects. This marks a major step for the benefit of the VPN community, security and privacy. We hope this also sets...

    • Jan
      31

      January 2019 - DNS Leak Vulnerability

      by Jayson Q.
      in Announcements

      Our Browser Extension team would like to alert users about a privacy-affecting issue in the current version of Chrome (v71) as well as other Chromium-based browsers, where DNS requests using the "dns-prefetch" feature will bypass any proxy configured in the browser and instead perform domain name lookups using the operating...

    View 20 articles

    Knowledgebase

    General (17)


    • SMTP Whitelisting Policy - 14th June 2018
    • Ticket Retention (60 Day) Policy
    • What do the different colours for the PIA app icon mean?
    • Can I reactivate my cancelled service?
    • How do I cancel my subscription?
    View 17 articles

    Frequently Asked Questions (33)


    • How do I use the 2FA system?
    • I am using PIA on my Nvidia Shield, but when I go to your website, it says I’m not protected!
    • How will the General Data Protection Regulation (GDPR) affect Private Internet Access?
    • How Do I Ensure My Security And Privacy When Downloading?
    • Can I change my Private Internet Access user name or account login?
    View 33 articles

    Payments (10)


    • How do I redeem a code for my subscription?
    • Can I change my payment method to a different one?
    • How can I change the credit card details on my account?
    • How can I pay with Bitcoins?
    • How do I locate the Amazon Transaction ID# for my subscription?
    View 10 articles

    Technical (99)


    • Understanding Advanced Settings on the PIA Client
    • Understanding Basic Settings on the PIA Client
    • I Have Trouble Connecting or the Connection Drops Frequently: Changing Port (Client)
    • How do I uninstall/Reinstall the PIA app on Windows?
    • Why Is Metadata Logging Bad?
    View 99 articles

    Best Security Practices (9)


    • Security Best Practices - Part 5: Testing Your Security
    • Security Best Practices - Part 4: Operating Systems
    • Security Best Practices - Part 3: Deleting Files
    • Security Best Practices - Part 2d: Fingerprints & Mobile Devices
    • Security Best Practices - Part 2c: Encryption
    View 9 articles

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    Private Internet Access is the leading VPN Service provider specializing in secure, encrypted VPN tunnels which create several layers of privacy and security providing you safety on the internet. Our service is backed by multiple gateways worldwide with access in 30+ countries, 50+ regions.

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