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Oct 16

Announcements

Paypal Purchase Issues

Shortly before midnight, on Oct 15th, we experienced an issue in which some PayPal accounts were not created upon completion of the transaction. If you were affected by this issue, and received no credentials following your purchase, please submit a...

Michael

Oct 14

Announcements

Connection Issues with Browser Extension

Recently, we have been receiving reports from users running into issues connecting to the PIA browser extension on their devices. As we investigate this matter further, we urge all users that are experiencing connectivity issues to clear the cache and...

Devin S

Oct 6

Announcements

Windows 11 Support

If you plan on upgrading to Windows 11 or plan on transitioning to this operating system, we got your back! Following the official release of Windows 11 earlier this week, we want to inform our users that the Windows 11 operating system is...

Devin S

Oct 5

Announcements

Mobile Application - 3.12.2 Release

We are pleased to announce the latest version of our mobile application, 3.12.3! Included in the iOS release, you will find that the VPN client fully supports iOS 15 and the ability to provide us feedback from within the client’s settings...

Devin S

Oct 1

Announcements

Crypto Payment Methods Disabled - RESOLVED

The issue with our crypto transactions has now been resolved. Thanks for your patience.

Devin S

Sep 29

Announcements

Temporary Outage (September 29th)

At approximately 2:15 UTC on September 29th we experienced a temporary outage which may have prevented users from logging in or accessing our website. The issue has been identified and resolved. We apologize for the inconvenience caused by this issue.

Michael

Sep 10

Announcements

Resumption of Chat Support

We would like to thank every single one of our wonderful subscribers for your patience as we worked on clearing a rather sizable backlog we have been experiencing. We are happy to announce that we have now resumed chat support....

Michael

Sep 1

Announcements

Did you Receive an Email about our Auto-Renewal Being Cancelled?

We have received reports of users receiving an email, erroneously, regarding the renewal of their Private Internet Access account.

Michael

Aug 26

Announcements

Desktop Client - 3.0.0 Release

We are very proud to announce the latest release of our Desktop client (3.0.0)! Included in this release is an innovative design for our settings interface which gives the user a fresh, organized look to better navigate their options! You can...

Devin S

Aug 18

Announcements

Privacy & Security - PIA Antivirus

It's finally here! We are proud to announce the release of our very own Antivirus software! With hard work from our development team, we are now able to provide PIA users with both Privacy and Security while using our service!...

Devin S

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Knowledgebase

Frequently Asked Questions (23)
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Account (20)
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Billing (13)
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Technical (105)
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Best Security Practices (10)
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Guides and Articles (Other Language - 中国人)) (41)
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Community

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Guides

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

View Guide

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

View Guide

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.