Holiday Chat Hours
In order to allow our teams to celebrate the holiday season and spend time with their loved ones, we will not be offering chat support on December 24 to December 25 or December 31 through January 1. We appreciate your understanding, and as we...
Desktop Client - 3.2.0 Release
We are excited to announce the latest release of our Desktop client (3.2.0)! With many new updates, including the addition of the Automatic MTU Selection which improves performance and reliability of the VPN connection, you will find that upgrading your desktop...
Live Chat Maintenance - December 10th
Between 4:00 AM MST and 7:00 PM MST on December 10th, we will be performing maintenance on our Live Chat Services, causing the Live Chat option to temporarily be disabled for the duration of the maintenance. If you’re in need of...
Website Maintenance - December 7th
While accessing the Client Control Panel on our Website, you may have received a notice that our website is currently undergoing maintenance. The outage lasted 25 minutes (7:50 AM MST – 8:15 AM MST), then the CCP was once again available. We apologize for...
Black Friday Offer - Account Information
If you currently have an active account and you require a merge for the Black Friday Offer, please provide us with the following information so that we can assist as quickly as possible:The account which you wish to remain...
Desktop Client - 3.1.2 Release
Desktop client v3.1.2 is now available! In this release, we’ve fixed an issue on Windows where the client would crash upon enabling the Split Tunneling feature. You should now be able to successfully use the Split Tunneling feature while...
Server Maintenance - November 22nd
Our Sweden Streaming Optimized server is currently undergoing maintenance which may result in the inability to connect. We advise users to use a different server location while maintenance is being performed. With the inability to connect being temporary, we look...
Live Chat Maintenance - November 21st
We would like to inform our users of the maintenance being performed on our Chat Widget, which temporarily disables our Live Chat services. If you are in need of assistance or if you have any questions, we advise users to...
Server Maintenance - November 8th
While using our Los Angeles, Pheonix, or Las Vegas server locations, you may run into slower connections or experience connection loss due to maintenance being performed by one of our providers. You can expect this maintenance period to last from...
MacOS Monterey Bug - Internet Access
Anticipating the release of MacOS Monterey, we want to inform all MacOS users of a Bug within this update. Using the Split Tunneling feature on this version of MacOS will cause a connection issue within your device resulting in the...
- Changing Passwords, Payment Methods and Generating Proxy Credentials
- I am receiving an authentication failure error when logging into the VPN service
- Will my subscription renew automatically?
- Can I change my Private Internet Access Username or Password?
- Why haven't I received my login information from you?