Android Application - Login Issue
In the most recent version of the Android mobile client (3.11 & 3.11.1), there is an issue where the end user is forced to re-login irregularly. We are currently investigating this matter. As we investigate and work toward a solution, we are advising...
Site Maintenance - 05.05.2021
Earlier today, you may have been unable to access our website. There was a temporary outage, which was the cause of this. There will be continued site maintenance throughout the day to improve site functionality. In conjunction with the site...
[RESOLVED] Ongoing Issues with Our India Server
We are currently experiencing issues at the datacenter level on our India server. Unfortunately, we do no currently have an ETA for a resolution and recommend using the closest region until the issue is resolved. We apologize for any inconvenience...
Browser Extension - Outage (Resolved)
We’re currently running into a network outage that is affecting the user's ability to connect to servers on both, the FireFox browser extension and the Google Chrome browser extension. In the meantime, we’re advising users to use the...
Website Outage - 04.22.2021
We recently experienced an outage that may have caused you to receive a 404 error when attempting to access our website. Everything should now be up and running as usual. We apologize for any inconveniences this may have caused, and we...
Native Android KillSwitch
With the transition to OpenVPN 2.5, we are forced to remove the KillSwitch feature from the latest Android PIA application, 3.11.0. Because of changes made in OpenVPN, the KillSwitch feature within the application is no longer reliable and may cause issues with...
Mobile Application 3.11.0 - Changes and Updates
We’re proud to announce the release of the latest version of our mobile applications, v3.11.0! This will be a phased rollout, which will begin rolling out today to a portion of our users and will gradually increase day by...
Decommissioning the PIA Forum
As of Monday, April 12, 2021, our forum will no longer be active. If you are currently using our forum page for support or to provide suggestions, these things can be done through our Helpdesk! Using the Community page within the Helpdesk,...
Support System Maintenance
We have begun the process of performing maintenance on some of our back-end systems which are attached to our support portal and our ticketing system. As a result, there may be some instances where your ticket, despite our best efforts...
Browser Extension – Server Outages (RESOLVED)
We’re currently running into server outages in the following locations. We are working towards a solution for these outages, but do not have an ETA for when the solution will be implemented. If you run into trouble connecting to...
- Why Does The VPN Icon Disappear on iOS?
- How do I configure the PIA Application to auto-start for non-administrative user accounts in Windows?
- Why do the PIA tray icon colors look different?
- What Encryption Can I Use?
- What are some of the most common local factors on a desktop that will interfere with the VPN connection?