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Dec 23

Announcements

Holiday Chat Hours

In order to allow our teams to celebrate the holiday season and spend time with their loved ones, we will not be offering chat support on December 24 to December 25 or December 31 through January 1. We appreciate your understanding, and as we...

Michael

Dec 15

Announcements

Desktop Client - 3.2.0 Release

We are excited to announce the latest release of our Desktop client (3.2.0)! With many new updates, including the addition of the Automatic MTU Selection which improves performance and reliability of the VPN connection, you will find that upgrading your desktop...

Devin S

Dec 9

Announcements

Live Chat Maintenance - December 10th

Between 4:00 AM MST and 7:00 PM MST on December 10th, we will be performing maintenance on our Live Chat Services, causing the Live Chat option to temporarily be disabled for the duration of the maintenance. If you’re in need of...

Devin S

Dec 7

Announcements

Website Maintenance - December 7th

While accessing the Client Control Panel on our Website, you may have received a notice that our website is currently undergoing maintenance. The outage lasted 25 minutes (7:50 AM MST – 8:15 AM MST), then the CCP was once again available. We apologize for...

Devin S

Nov 26

Announcements

Black Friday Offer - Account Information

If you currently have an active account and you require a merge for the Black Friday Offer, please provide us with the following information so that we can assist as quickly as possible:The account which you wish to remain...

Michael

Nov 24

Announcements

Desktop Client - 3.1.2 Release

Desktop client v3.1.2 is now available! In this release, we’ve fixed an issue on Windows where the client would crash upon enabling the Split Tunneling feature. You should now be able to successfully use the Split Tunneling feature while...

Devin S

Nov 22

Announcements

Server Maintenance - November 22nd

Our Sweden Streaming Optimized server is currently undergoing maintenance which may result in the inability to connect. We advise users to use a different server location while maintenance is being performed. With the inability to connect being temporary, we look...

Devin S

Nov 21

Announcements

Live Chat Maintenance - November 21st

We would like to inform our users of the maintenance being performed on our Chat Widget, which temporarily disables our Live Chat services. If you are in need of assistance or if you have any questions, we advise users to...

Devin S

Nov 8

Announcements

Server Maintenance - November 8th

While using our Los Angeles, Pheonix, or Las Vegas server locations, you may run into slower connections or experience connection loss due to maintenance being performed by one of our providers. You can expect this maintenance period to last from...

Devin S

Oct 24

Announcements

MacOS Monterey Bug - Internet Access

Anticipating the release of MacOS Monterey, we want to inform all MacOS users of a Bug within this update. Using the Split Tunneling feature on this version of MacOS will cause a connection issue within your device resulting in the...

Devin S

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Knowledgebase

Frequently Asked Questions (23)
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Account (20)
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Technical (105)
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Best Security Practices (10)
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Guides and Articles (Other Language - 中国人)) (41)
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Community

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Guides

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

View Guide

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

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Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.