PIA Support Portal

News

May 13

Chat Maintenance - May 13 & May 16 [Complete]

On Friday, May 13th between the hours of 5 a.m. and 10 a.m. MT and the hours of 9 a.m. to 11 a.m. MT on Monday the 16th all chat communications will be unavailable. We apologize for the inconvenience you...

May 9

Announcements

Split Tunneling on Monterey

While using MacOS Monterey, you may notice that you are unable to use the Split Tunneling feature within the VPN client. Our team has been working with Apple on a resolution for this issue, but we do not currently have...

May 6

Announcements

Server Outage - May 6th

We are currently experiencing intermittent issues with our servers in Bulgaria, North Macedonia and Ukraine. At this time, you may run into connectivity issues. While our team is working to address this issue, we currently do not have an ETA...

May 3

Announcements

Mobile Application - 3.16.1 Release

Our developers have provided us with an update to our iOS application, 3.16.1! Included in this new release is a fix for iOS where some users would be stuck in a state where they successfully logged into the application, but would...

May 3

Announcements

Mobile Application - 3.16.0 Release

Version 3.16.0 of our application is now available for Android! Within this version of the mobile application, you may notice that we have addressed a bug that was causing the VPN’s connection to drop. Along with other minor bug fixes,...

Apr 29

Announcements

Server Outage - April 29th

We are currently experiencing a temporary server outage at the following locations: Bulgaria, North Macedonia, Ukraine, and Romania. While our team is working diligently to get these server locations back online, we do not have an ETA for when this...

Apr 28

Announcements

Server Maintenance - April 30th

While connecting to our Singapore server location on April 30th, you may run into connection issues or a decrease in speed while connected. In between the hours of 5:00pm and 1:00am MST the next day, we will be performing maintenance...

Apr 27

Announcements

Support Downtime - May 3rd

Due to the infrastructure changes that will take place on Tuesday, May 3rd, ticket support will be temporarily unavailable from 6 a.m. to 8 a.m. MST. Although users will not be able to create support tickets during this period, our...

Apr 19

Announcements

[RESOLVED]Server Outage - April 19th

We’ve been experiencing network issues in our Macedonia and Bulgaria server locations. While both server options are currently down, we urge users to use alternative server locations while we address this outage. Although we do not have an ETA...

Apr 7

Announcements

[COMPLETED] Server Maintenance - April 7th

We are currently performing maintenance on our Spain-Valencia region which may cause users to be unable to connect. While maintenance is being performed, we recommend using a different server location to successfully connect to the VPN client. We apologize for...

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Knowledgebase

Frequently Asked Questions (28)

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Account (18)

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Billing (13)

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Technical (108)

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Best Security Practices (10)

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Guides and Articles (Other Language - 中国人)) (41)

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Guides

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows - Installing the PIA App.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

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Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

View Guide

Android

Welcome to the Android which covers lots of different topics like Android - OpenVPN Setup and Android - Uninstalling and Reinstalling the PIA App.

News