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Help Center
Knowledgebase
Knowledgebase
Frequently Asked Questions
(18)
Do you Log?
Why Do I Need A VPN?
Where Are You Located?
Is Private Internet Access Located In A Fourteen Eyes Country?
Do you log the traffic of your users?
View all articles in Frequently Asked Questions
Account
(15)
Why am I unable to receive emails from your account system?
Will my subscription renew automatically?
Ticket Retention (60 Day) Policy
SMTP Whitelisting Policy - 14th June 2018
How do I enable and use Two-Factor Authentication?
View all articles in Account
Billing
(12)
How do I request a refund?
How do I find my Transaction ID?
Why is there an additional "pre-authorization" charge of $1 on my credit card statement?
What methods of payment do you accept for account purchases?
How do I pay with Bitcoin?
View all articles in Billing
Technical
(99)
Installing PIA in Safe Mode with Networking
Do you offer a SOCKS5 proxy?
What is AES Encryption?
How do I ensure my security and privacy when downloading?
Where can I see if a particular server is currently up or down?
View all articles in Technical
Best Security Practices
(9)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 2: Browsers
Security Best Practices- Part 2b: Browser Extensions
Security Best Practices - Part 2c: Encryption
View all articles in Best Security Practices
