Menu
JOIN NOW
How It Works
Download
Support
My Account
JOIN NOW
How can we help?
SUPPORT PORTAL
Knowledgebase
Read help articles
Guides
Product documentation
News
News & updates
Contact Us
We are here to help
PIA WEBSITE
How It Works
Download
Support
My Account
Portal
Knowledgebase
RSS Feed
Subscribe
Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Frequently Asked Questions
(18)
How do I join the desktop beta program?
Do you Log?
Why Do I Need A VPN?
Where Are You Located?
Is Private Internet Access Located In A Fourteen Eyes Country?
View 18 articles
Account
(18)
How can I change the email address on my account?
I'm not able to login
Are there any restrictions on what characters can be used in my password?
Ticket Retention (60 Day) Policy
SMTP Whitelisting Policy - 14th June 2018
View 18 articles
Billing
(11)
How do I find my Transaction ID?
Why is there an additional "pre-authorization" charge of $1 on my credit card statement?
What methods of payment do you accept for account purchases?
How do I pay with Bitcoin?
How can I change the credit card details on my account?
View 11 articles
Technical
(101)
Installing PIA in Safe Mode with Networking
Do you offer a SOCKS5 proxy?
What is AES Encryption?
How to Use PIA DNS with your Raspberry Pi
Can I Exclude An Application From Using The PIA Software?
View 101 articles
Best Security Practices
(9)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 2: Browsers
Security Best Practices- Part 2b: Browser Extensions
Security Best Practices - Part 2c: Encryption
View 9 articles
