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Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Frequently Asked Questions
(34)
How do I enable and use Two-Factor Authentication?
Can I change my Private Internet Access username?
When I connect to PIA, why do websites show me in a different location than the server I am connected to?
What regions do you have servers located in?
Does your VPN work anywhere in the world?
View 34 articles
Account
(18)
How do I enable and use Two-Factor Authentication?
Can I change my Private Internet Access username?
SMTP Whitelisting Policy - 14th June 2018
Ticket Retention (60 Day) Policy
Can I reactivate my cancelled service?
View 18 articles
Billing
(10)
Where can I find receipts for previous payments?
How do I redeem a code for my subscription?
How do I change my payment method?
How can I change the credit card details on my account?
How do I pay with Bitcoin?
View 10 articles
Technical
(102)
My ping/latency is really high
Adding Antivirus Exclusions to Bitdefender
Adding Antivirus Exclusions to Avast
Can I use port forwarding without using the PIA client?
How do I configure the PIA Application to auto-start for non-administrative user accounts in Windows?
View 102 articles
Best Security Practices
(9)
Security Best Practices - Part 5: Testing Your Security
Security Best Practices - Part 4: Operating Systems
Security Best Practices - Part 3: Deleting Files
Security Best Practices - Part 2d: Fingerprints & Mobile Devices
Security Best Practices - Part 2c: Encryption
View 9 articles
