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Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Frequently Asked Questions
(18)
How many devices can I use simultaneously while connected to the VPN service?
What operating systems are supported?
How will the General Data Protection Regulation (GDPR) affect Private Internet Access?
Can I send a message to you with PGP?
Why Is Metadata Logging Bad?
View 18 articles
Account
(18)
How do I retrieve my username?
How do I recover my lost password?
Why haven't I received my login information from you?
Can I change my Private Internet Access Username or Password??
I am receiving an authentication failure error when logging into the VPN service
View 18 articles
Billing
(11)
Am I eligible for a refund after more than 7 days from the sign up date?
How do I request a refund?
Does Private Internet Access Comply with PCI DSS?
How do I redeem a code for my subscription?
Where can I find receipts for previous payments?
View 11 articles
Technical
(101)
I can connect to the VPN, but my speeds are really slow using Windows
Am I able to use my password management software such as LastPass with the VPN?
How do I know if I am connected to and protected by the VPN?
Non-Legacy OVPN File
I Cannot Access Devices on My Local Network
View 101 articles
Best Security Practices
(9)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 3: Deleting Files
Security Best Practices - Part 4: Operating Systems
Security Best Practices - Part 5: Testing Your Security
View 9 articles
