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Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Frequently Asked Questions
(18)
Does your VPN work anywhere in the world?
Do you log the traffic of your users?
Is Private Internet Access Located In A Fourteen Eyes Country?
Where Are You Located?
Why Do I Need A VPN?
View 18 articles
Account
(18)
How do I enable and use Two-Factor Authentication?
Can I Purchase Private Internet Access in one country and use it in another?
SMTP Whitelisting Policy - 14th June 2018
Ticket Retention (60 Day) Policy
Are there any restrictions on what characters can be used in my password?
View 18 articles
Billing
(11)
Where can I find receipts for previous payments?
How do I redeem a code for my subscription?
Does Private Internet Access Comply with PCI DSS?
Can I change my payment method?
How can I change the credit card details on my account?
View 11 articles
Technical
(100)
PIA Desktop: Command Line Interface
Understanding the Snooze Feature
Why am I loosing internet after connecting to the VPN on my HP computer?
Can I use the Private Internet Access service with my router?
Installing and Uninstalling the Legacy PIA Client on Linux (Ubuntu/Debian/Mint/Arch)
View 100 articles
Best Security Practices
(9)
Security Best Practices - Part 5: Testing Your Security
Security Best Practices - Part 4: Operating Systems
Security Best Practices - Part 3: Deleting Files
Security Best Practices - Part 2d: Fingerprints & Mobile Devices
Security Best Practices - Part 2c: Encryption
View 9 articles
