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Help Center
Knowledgebase
Knowledgebase
Frequently Asked Questions
(19)
Do you Log?
Why Do I Need A VPN?
Where Are You Located?
Is Private Internet Access Located In A Fourteen Eyes Country?
Do you log the traffic of your users?
View all articles in Frequently Asked Questions
Account
(19)
I am receiving an authentication failure error when logging into the VPN service
I'm not able to login
Are there any restrictions on what characters can be used in my password?
Ticket Retention (60 Day) Policy
Changing Passwords, Payment Methods and Generating Proxy Credentials
View all articles in Account
Billing
(13)
Am I eligible for a refund?
How do I request a refund?
How do I find my Transaction ID?
Why did my Credit Card Payment Fail?
Bulk Subscriptions
View all articles in Billing
Technical
(85)
Why is the iOS app stuck at connecting?
How do I know if I am connected to and protected by the VPN?
How do I Uninstall/ Reinstall the PIA App on my mobile device (iOS/Android)?
What regions do you have servers located in?
Requirements For Using DNS With The MACE Feature
View all articles in Technical
Best Security Practices
(9)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 2: Browsers
Security Best Practices- Part 2b: Browser Extensions
Security Best Practices - Part 2c: Encryption
View all articles in Best Security Practices
