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Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Frequently Asked Questions
(18)
Can I send a message to you with PGP?
Why Is Metadata Logging Bad?
How do I join the desktop beta program?
Do you Log?
Why Do I Need A VPN?
View 18 articles
Account
(16)
I am receiving an authentication failure error when logging into the VPN service
I'm not able to login
Are there any restrictions on what characters can be used in my password?
Ticket Retention (60 Day) Policy
SMTP Whitelisting Policy - 14th June 2018
View 16 articles
Billing
(11)
Am I eligible for a refund?
How do I request a refund?
How do I find my Transaction ID?
Why is there an additional "pre-authorization" charge of $1 on my credit card statement?
What methods of payment do you accept for account purchases?
View 11 articles
Technical
(98)
I'm experiencing slow speeds, what can I do?
Can I switch between countries and gateways?
Using a VPN/Proxy in Tails
My antivirus application is interfering with PIA (File Exclusions)
Can I use TOR with the Private Internet Access service?
View 98 articles
Best Security Practices
(9)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 2: Browsers
Security Best Practices- Part 2b: Browser Extensions
Security Best Practices - Part 2c: Encryption
View 9 articles
