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Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Frequently Asked Questions
(24)
What regions do you have servers located in?
Does your VPN work anywhere in the world?
Location-Aware Browsing
Do you log the traffic of your users?
Can I Purchase Private Internet Access in one country and use it in another?
View 24 articles
Account
(17)
How do I enable and use Two-Factor Authentication?
SMTP Whitelisting Policy - 14th June 2018
Ticket Retention (60 Day) Policy
Are there any restrictions on what characters can be used in my password?
I'm not able to login
View 17 articles
Billing
(10)
Where can I find receipts for previous payments?
How do I redeem a code for my subscription?
How do I change my payment method?
How can I change the credit card details on my account?
How do I pay with Bitcoin?
View 10 articles
Technical
(99)
How can I reduce my latency in online games when using the VPN?
My ping/latency is really high
How to Add Antivirus Exclusions to your Antivirus Software
Adding Antivirus Exclusions to Avast
Can I use port forwarding without using the PIA client?
View 99 articles
Best Security Practices
(9)
Security Best Practices - Part 5: Testing Your Security
Security Best Practices - Part 4: Operating Systems
Security Best Practices - Part 3: Deleting Files
Security Best Practices - Part 2d: Fingerprints & Mobile Devices
Security Best Practices - Part 2c: Encryption
View 9 articles
