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Frequently Asked Questions
(21)
How does the VPN work?
What operating systems are supported?
Do you Log?
Why Do I Need A VPN?
Where Are You Located?
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Account
(19)
Cancelling, Resuming and Re-Activating your Subscription
Email Logins
Ticket Retention (60 Day) Policy
SMTP Whitelisting Policy - 14th June 2018
How do I retrieve my username?
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Billing
(13)
Does Private Internet Access Comply with PCI DSS?
Why did my Credit Card Payment Fail?
Bulk Subscriptions
How do I redeem a code for my subscription?
Where can I find receipts for previous payments?
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Technical
(85)
Can I use OpenVPN 2.3.x with Private Internet Access?
Understanding the Snooze Feature
How do I enable port forwarding on my VPN?
Where can I see if a particular server is currently up or down?
My debug log failed to send
View all articles in Technical
Best Security Practices
(10)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 1a: Two-Factor Authentication
Security Best Practices - Part 2: Browsers
Security Best Practices- Part 2b: Browser Extensions
View all articles in Best Security Practices
