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Department *

Technical Support Account Support

Name *

Email *

Subject *

Connection Method * How do you connect to the VPN?

PIA Application — v3.1.0 — v3.0.1 — v2.10 — v2.9.0 — v2.8.1 — v2.8.0 — v2.7.1 — v2.7.0 — v2.3.2 Extension — Chrome — Firefox — Opera OpenVPN Client Mobile PIA application — iOS - v3.12.3 — iOS - v3.12.1 — iOS - v3.12 — iOS - v3.11.0 — iOS - v3.10.2 — iOS - v3.10.0 — Android - v3.12.3 — Android - v3.12.1 — Android - v3.12 — Android - v3.11.4 — Android - v3.11.2 — Android - v3.11.1 — Android - v3.10.2 — Android - v3.10.0 Router — DD-WRT — pfSense — Merlin — LEDE — Other Router

Operating System *

Android — 11.x — 10.x — 9.x — 8.x — 7.x — 6.x — 5.x — 4.x iOS — 15.x — 14.x — 13.x — 12.x — 11.x — 10.x — 9.x — 8.x — 7.x Linux — Ubuntu — Arch — Mint — Debian — Other MacOS — Big Sur (11.0+) — Catalina (10.15) — Mojave (10.14) — High Sierra (10.13) — Sierra (10.12) — El Capitan (10.11) — Yosemite (10.10) — Maverick (10.9) — Mountain Lion (10.8) Windows — Windows 10 — Windows 10 Insider Build (Unsupported) — Windows 8 — Windows 7 Other

Bit Version *

64-bit 32-bit

Antivirus Software *

None Avast AVG BitDefender Kaspersky MalwareBytes McAfee NOD32 (ESET) Norton Windows Defender Other

Connection Type *

Ethernet (Wired) Wireless GSM (Mobile)

Account Identifier Account ID (Pxxxxxxx), Email or Transaction ID

Verification Details Payment Transaction ID / Order Number

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Message *

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