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Please complete this form and one of our agents will reply to you by email as soon as possible.
Name *
Email *
Subject *
Connection Method *
How do you connect to the VPN?
PIA Application
— v2.8.1
— v2.8.0
— v2.7.1
— v2.7.0
— v2.6.1
— v2.6.0
— v2.5.1
— v2.5.0
— v2.4.0
— v2.4.0
— v2.3.1
— v2.3.0
— v2.2.2
— v2.2.1
— v2.1.0
— v2.0.2
— v2.0.1
— v2.0
— v1.8
— v1.7
— v1.6.1
— v1.6
— v1.5.1
— v1.5
— v1.4
— v1.3.3
— v1.3.2
— v1.3.1
— v1.3.0
— v1.2.1
— v1.2.0
— v1.1.1
— v1.1
— v1.0.2
— v1.0.1
— v1.0.0
Extension
— Chrome
— Firefox
— Opera
OpenVPN Client
L2TP/PPTP
Mobile PIA application
— iOS - v3.10.2
— iOS - v3.10.0
— iOS - v3.9.0
— iOS - v3.8.4
— iOS - v3.8.3
— iOS - v3.8.2
— iOS - v3.8.1
— iOS - v3.8.0
— iOS - v3.7.3
— iOS - v3.7.1
— iOS - v3.7.0
— iOS - v3.6.0
— iOS - v3.5.2
— iOS - v3.4.1
— iOS - v3.3.0
— IOS - v3.2.1
— iOS - v3.1.0
— iOS - v3.0.0
— iOS - v2.8.0
— iOS - v2.7.3
— iOS - v2.7.0
— iOS - Older not listed
— Android - v3.10.2
— Android - v3.10.0
— Android - v3.9.1
— Anrdoid - v3.8.4
— Android - v.3.8.3
— Android - v3.8.2
— Android - v3.8.1
— Android v3.8.0
— Android - v3.7.4
— Android - v3.7.3
— Android - v3.7.1
— Android - v3.7.0
— Android - v3.6.1
— Android - v3.6.0
— Android - v3.5.4
— Android - v3.5.2
— Android - v3.5.3
— Android - v3.5.1
— Android - v3.4.1
— Android APK 3.3.0
— Android Google Play v3.3.0
— Android Google Play v3.2.0
— Android APK 3.0.0
— Android Google Play - v3.0.0
— Android Google Play - v1.8.2
— Android Google Play - v1.8.1
— Android APK 1.8
— Android Google Play - v1.8
Router
— DD-WRT
— pfSense
— Merlin
— Tomato
— LEDE
— Advanced Tomato
— Other Router
Operating System *
Android
— 11.x
— 10.x
— 9.x
— 8.x
— 7.x
— 6.x
— 5.x
— 4.x
iOS
— 14.x
— 13.x
— 12.x
— 11.x
— 10.x
— 9.x
— 8.x
— 7.x
Linux
— Ubuntu
— Arch
— Mint
— Debian
— Other
MacOS
— Big Sur (11.0+)
— Catalina (10.15)
— Mojave (10.14)
— High Sierra (10.13)
— Sierra (10.12)
— El Capitan (10.11)
— Yosemite (10.10)
— Maverick (10.9)
— Mountain Lion (10.8)
Windows
— Windows 10
— Windows 8
— Windows 7
Other
Distro Version
Bit Version *
64-bit
32-bit
Antivirus Software *
None
Avast
AVG
BitDefender
Kaspersky
MalwareBytes
McAfee
NOD32 (ESET)
Norton
Windows Defender
Other
Connection Type *
Ethernet (Wired)
Wireless
GSM (Mobile)
Account Identifier
Account ID (Pxxxxxxx), Email or Transaction ID
Verification Details
Payment Transaction ID / Order Number (Required when changing email or requesting a refund.)
Message *
Add Another Attachment
CAPTCHA
To prove you are a human, please tell us the text you see in the CAPTCHA image
Submit
Payment Method *
Paypal
Credit/Debit Card
Amazon Pay
Mint
Apple
Gift Card
Google
Bitcoin
BitPay
Bitcoin Cash
Z-Cash
PaymentWall
Other Cryptocurrency
Name *
Email *
Subject *
Connection Method *
How do you connect to the VPN?
PIA Application
— v2.8.1
— v2.8.0
— v2.7.1
— v2.7.0
— v2.6.1
— v2.6.0
— v2.5.1
— v2.5.0
— v2.4.0
— v2.4.0
— v2.3.1
— v2.3.0
— v2.2.2
— v2.2.1
— v2.1.0
— v2.0.2
— v2.0.1
— v2.0
— v1.8
— v1.7
— v1.6.1
— v1.6
— v1.5.1
— v1.5
— v1.4
— v1.3.3
— v1.3.2
— v1.3.1
— v1.3.0
— v1.2.1
— v1.2.0
— v1.1.1
— v1.1
— v1.0.2
— v1.0.1
— v1.0.0
Extension
— Chrome
— Firefox
— Opera
OpenVPN Client
L2TP/PPTP
Mobile PIA application
— iOS - v3.10.2
— iOS - v3.10.0
— iOS - v3.9.0
— iOS - v3.8.4
— iOS - v3.8.3
— iOS - v3.8.2
— iOS - v3.8.1
— iOS - v3.8.0
— iOS - v3.7.3
— iOS - v3.7.1
— iOS - v3.7.0
— iOS - v3.6.0
— iOS - v3.5.2
— iOS - v3.4.1
— iOS - v3.3.0
— IOS - v3.2.1
— iOS - v3.1.0
— iOS - v3.0.0
— iOS - v2.8.0
— iOS - v2.7.3
— iOS - v2.7.0
— iOS - Older not listed
— Android - v3.10.2
— Android - v3.10.0
— Android - v3.9.1
— Anrdoid - v3.8.4
— Android - v.3.8.3
— Android - v3.8.2
— Android - v3.8.1
— Android v3.8.0
— Android - v3.7.4
— Android - v3.7.3
— Android - v3.7.1
— Android - v3.7.0
— Android - v3.6.1
— Android - v3.6.0
— Android - v3.5.4
— Android - v3.5.2
— Android - v3.5.3
— Android - v3.5.1
— Android - v3.4.1
— Android APK 3.3.0
— Android Google Play v3.3.0
— Android Google Play v3.2.0
— Android APK 3.0.0
— Android Google Play - v3.0.0
— Android Google Play - v1.8.2
— Android Google Play - v1.8.1
— Android APK 1.8
— Android Google Play - v1.8
Router
— DD-WRT
— pfSense
— Merlin
— Tomato
— LEDE
— Advanced Tomato
— Other Router
Operating System *
Android
— 11.x
— 10.x
— 9.x
— 8.x
— 7.x
— 6.x
— 5.x
— 4.x
iOS
— 14.x
— 13.x
— 12.x
— 11.x
— 10.x
— 9.x
— 8.x
— 7.x
Linux
— Ubuntu
— Arch
— Mint
— Debian
— Other
MacOS
— Big Sur (11.0+)
— Catalina (10.15)
— Mojave (10.14)
— High Sierra (10.13)
— Sierra (10.12)
— El Capitan (10.11)
— Yosemite (10.10)
— Maverick (10.9)
— Mountain Lion (10.8)
Windows
— Windows 10
— Windows 8
— Windows 7
Other
Distro Version
Bit Version *
64-bit
32-bit
Antivirus Software *
None
Avast
AVG
BitDefender
Kaspersky
MalwareBytes
McAfee
NOD32 (ESET)
Norton
Windows Defender
Other
Connection Type *
Ethernet (Wired)
Wireless
GSM (Mobile)
Account Identifier
Account ID (Pxxxxxxx), Email or Transaction ID
Verification Details
Payment Transaction ID / Order Number (Required when changing email or requesting a refund.)
Message *
Add Another Attachment