Every network interface is set with an MTU (Maximum Transmission Unit) value that defines the size of the largest piece of data that is allowed to pass. It is common with certain traffic to experience latency issues if the data being sent is too large, i.e. torrents.
The "Use Small Packets" option in the client settings limits the maximum size of packets sent over the connection by causing the VPN tunnel to report that it is smaller than it is. In turn, applications send smaller packets to it, which can be especially helpful if the data being sent is difficult to compress.
If you are noticing extremely slow speeds or intermittent disconnections, enabling this option may help to improve the stability of your connection. Follow the directions below to enable this option.
*Note: this will not help with latency caused by a large distance between your actual location and the server you are connecting through
- Right-click the PIA tray icon and select Settings
- Select the Connection tab
- Underneath the Local Port box, check the "Use Small Packets" box
- Open the app and tap the menu button in the top left corner
- Tap Settings
- Under Connection, tap the "Use Small Packets" option
If you require further assistance, please feel free to contact support by submitting a ticket via the Contact Us link above.