We are removing our Johannesburg, South Africa, and Brazil exit gateways

Posted on Oct 21, 2019 by Private Internet Access Research Team
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private internet access announcement

Private Internet Access is removing servers in Brazil and Johannesburg, South Africa. We are leaving South Africa due to the closing of our local datacenter partner’s Johannesburg location. We are leaving Brazil for more serious, privacy reasons. We have learned that Brazil is currently trying to force companies like VPN providers to comply with Brazilian logging laws which would obligate providers to store logs for an entire year.

Private Internet Access is removing its Johannesburg, South Africa exit node

Our service provider in South Africa is closing down their location so we will be unable to provide this region until a new provider is selected, vetted, and set up. Since the closing of our South Africa region is not related to a change in law or governmental requests, Private Internet Access has not ruled out setting up new servers and exit nodes in South Africa in the future. Stay tuned to Private Internet Access for the latest announcements on server. You can view the current server locations and count on our Private Internet Access Network Page.

Private Internet Access is removing its Brazil exit node

Private Internet Access has been informed by our lawyers that Brazilian law (Lei nº 12.965) (link in Portuguese) decrees that the company responsible for the Internet Protocol Number must record the users information and store it for at least one year. Our previous Brazilian datacenter company, Equinix, let us know that the government has changed its tone and fully intends to have internet service providers, even virtual ones, comply with these Brazilian logging laws. Brazil’s internet service providers (ISPs) already have earned a failing grade when it comes to privacy. While one has even leaked millions of users sensitive information before. Brazilian internet users are still able to use the vast Private Internet Access network and; in fact, have all the reasons in the world to want to. Privacy is sorely missing from Brazil.

Private Internet Access will not comply with Brazilian logging laws

Effective immediately, Private Internet Access is removing its Brazilian exit gateway and has no plans to establish a new Brazilian exit node in light of the current interpretation of Brazilian internet laws. Private Internet Access is committed to protecting the privacy of our users and our legal team continually works to evaluate the internet logging laws in the countries where we operate servers. When a country seeks to make us log, whether legally or illegally, Private Internet Access leaves that country. Private Internet Access has previously closed servers and exit gateways in South Korea and Russia due to similar logging laws. Since we do not log any traffic or session data, period, it is not possible for the Brazilian government to try and garner any information on our users from our former Brazilian datacenter. Our users are, and will always be, private and secure: This is our promise for the last decade and we continue to stand by it.

About Private Internet Access Research Team

The Private Internet Access Research Team audits the security of online services to protect the world.

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14 Comments

  1. Aron Sprakes

    What is to happen to PIA customers who reside in South Africa such as myself? Using UK servers which on the app shows the best ping, which is still over 200ms is not really an ideal option.

    4 weeks ago
    Reply
  2. Michael

    You could have given us some warning as to the Johannesburg servers being removed.

    If you do plan to open servers in South Africa again, I would suggest Cape Town as that is where the international break out cable is.

    3 weeks ago
    Reply
    1. Luke

      Fully agreed. I dropped another provider in favour of PIA. Both had SA servers

      3 weeks ago
      Reply
  3. welp

    Sad to see this continue to happen but thanks for your hard work. Also I wasn’t aware SK was anti privacy. Since they want to be so advanced you would think they would understand

    3 weeks ago
    Reply
  4. Roscoe

    Its a shame there is no more South America node, we now have no choice in PIA for a low ping VPN but I understand the decision with this new law, though I don’t think its going to be applied anyway and VPN providers can probably find a way to circumvent it. Nonetheless I hope you guys are able to introduce a south america node and I’ll still use it for things that don’t require low ping.

    3 weeks ago
    Reply
  5. Mario - p6795493

    ahhh what a pity!!
    but, an absolutelly necessary decision.
    Thanks PIA.
    will see as it comes out using Florida

    3 weeks ago
    Reply
  6. Thiago Ferraz

    I’m a Brazilian citizen and the departure of the PIA from Brazil really affects me and a lot, especially in the latency desire. This log storage law has been in existence for some time and only now the ISPs started to really care. Fortunately, I understand that for PIA to maintain its reliability, removing its servers from the country is necessary. Thank you PIA for the excellent service.

    3 weeks ago
    Reply
  7. amilcar carvalho

    I need access to south africa

    3 weeks ago
    Reply
  8. Oscar Cintron

    With the removal of the Brazilian exit gateway, It makes life tough for Users Like me that Live here and wanted a low ping server ! Now I am finding ( Will prove on Monday ) That my ISP is Throttling my Internet Connection to a crawl !! Sending a 9kb e-mail fails with mail smtp Timeout. Am using the US Florida server but it was never this slow B4 ?? Do not want to stop using PIA, But It is getting tough to get things done !!

    3 weeks ago
    Reply
  9. Too bad

    Well, there are many other countries in South America that could potentially host another server there without any law problems right? I hope so, having no SA server is quite bad.

    3 weeks ago
    Reply
  10. A Brazilian User

    I congratulate PIA for taking a hard decision and doing the right thing. Many clients complained, and I also think it’s bummer having worse latency (speed is still good). But you can’t have the cake and eat it too. I use VPN because privacy matters most, and now I trust PIA even more so.

    2 weeks ago
    Reply
  11. Caio

    Thank you guys for looking after us. Many other companies would never be so transparent like this. That’s why I paid 3 year upfront with no mercy and I will definitely not just renew as always recommend you based on these kind of acts. Great job!

    2 weeks ago
    Reply
  12. Paulo

    Fuck Brazil and thanks PIA for looking out on the users privacy, i do live on that country and didn’t know about that.

    2 weeks ago
    Reply
  13. JB

    I signed up with PIA for privacy reasons, if Russia, South Korea,China,Brazil and others log, then good bye to them, no problem, we don´t need that many countries if all you care is that no logs are kept. Thank you for looking after your customers.

    6 days ago
    Reply