Private Internet Access now offers 24/7 live chat customer support

Posted on Jun 1, 2020 by Private Internet Access
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private internet access announcement

Private Internet Access is proud to announce the launch of 24/7 live chat coverage by our customer support team. Our customers will be able to chat live with a customer support agent any time of the day, any day of the week to resolve their support issues as quickly as possible. Customer service is an important part of our VPN service and we are happy to provide this service to all existing and prospective PIA customers. To chat with a customer support team member, simply click the green “Chat Now” button at the bottom right of the screen when on our website.

Private Internet Access 24/7 Live Chat are a part of ongoing improvements

Private Internet Access has been taking many steps to provide the best no log VPN service for the world and 24/7 live chat is just a part of that. Along with improvements to our customer support portal, Private Internet Access has also open sourced all desktop clients and mobile applications for the world to audit. Additionally, Private Internet Access has expanded its network as part of an ongoing VPN Network Expansion Plan.

All this is possible thanks to the continuing support of our customers and for that, Private Internet Access is eternally grateful. Customer feedback is an important part of our workflow so please don’t stop providing that crucial feedback so we can continue to improve our VPN service. Stay tuned for more updates about the VPN Network Expansion Plan and rest assured that Private Internet Access will continue to grow – with your input.

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8 Comments

  1. Sharon

    Why can I not relieve or send emails??? I had to log out … no one gets back to me,

    1 month ago
  2. John Crosswell

    I need to cancel this program, which was purchased on 6/5/2020. This program is not compatible with my Amazon Fire HD 8. I can’t obtain help via customer support.

    1 month ago
  3. Mike

    This is good, moving in the right direction. When can we expect a third party audit plan like Andrew Lee promised in 2019?

    1 month ago
    1. Caleb Chen

      Stay tuned for more updates!

      1 month ago
  4. Rose

    Cant get on to chat… issue*.. no explanation as to what you are looking for here

    1 month ago
    1. Caleb Chen

      On the Private Internet Access homepage, there will be a “Chat Now” button in green at the bottom right.

      1 month ago