Effective immediately, Private Internet Access subscribers will be covered under our new 30 day money back guarantee. Our subscribers are guaranteed satisfaction with our VPN product, and we wanted to make sure that our users get the VPN service they pay for and have ample time to test out their VPN configuration. What’s more – this isn’t just a special holiday extension on our return policy, this is a new update to our Terms of Service that will stay in effect all year long from here on out.
How to cancel your Private Internet Access subscription
The Private Internet Access refund process is simple and painless, simply open a new ticket with our customer support team in the PIA Support Portal and they’ll get back to you as soon as possible. Our customer support team is available 24/7/365 and is excited to be able to offer this extended money back guarantee. The new Private Internet Access money back guarantee is simple: you can get a full refund within 30 days of your purchase.
For more information on the Private Internet Access 30 day money back guarantee, please see our Terms of Service.