Contact Private Internet Access
- Please make sure all other VPN software is uninstalled/disabled. Then reinstall our application.
- Enter our Settings -> Advanced Settings and choose a different remote port
- Enter the Advanced Settings and change the remote port as well as set a local port (such as 53).
If this does not help, please contact our support desk.
- Cancel your monthly account. You will receive a letter of cancelation, but your account will remain active for the rest of the billing period.
- Once your account expires and you receive a letter of termination, you can re-signup for a yearly plan.
- Make sure to re-install the application (over-write the original).